Quality Engineer II – Failure Analysis

Job Summary

A Quality Engineer IIis responsible forinvestigating returned products and customer complaints todetermineroot causeimplementcorrective and preventive actions and ensure alignment with internal and external quality standards. This role combines hands-on failure analysis with broader quality engineering responsibilities including supporting the Quality Management System (QMS) contributing to continuous improvement initiatives and driving customer-focused quality addition a Quality Engineer IImayprovidequality-related guidance during product development efforts and/or the establishment of quality in this role includes but is not limited toidentifyingquality-relatedimprovementopportunities forproductsand processesandensuringadherence to internal and external quality IIis thesecondlevel within the Quality Engineer career path.

Responsibilities

Failure Analysis (Core Responsibilities)

• Perform detailed failure analysis on returned products (RMAs) using established procedures and product specifications

• Conduct functional electrical and mechanical testing to replicate andvalidatecustomer-reported issues

• Identifyroot causes and document findings in formal failure analysis and 4D reports

• Enter and manage failure analysis data within enterprise systems (e.g. Salesforce or equivalent)

• Communicate results clearly to internal stakeholders and customers including conclusions and recommended actions

• Collaborate with manufacturing design engineering and suppliers when advanced analysis isrequired

• Support prioritization and processing of RMAs based on business needs and customer impact

• Maintain complete andaccuratedocumentation including test data and supporting evidence

Quality Engineering & Continuous Improvement

• Develop and implement corrective and preventive actions based on failure analysis findings

• Establishes inspection criteria for machines equipment materials components and/orproducts.

• Assistswithleadingquality auditsfor processes and products.

• Prepares summaries and trend analysis of quality issues and provides recommendations for correctiveand preventiveaction.

• Contributes to Phoenix Contact Quality Management System (QMS) documentation record keeping and compliance.

• Other duties as assigned by ones Manager.

Qualifications

• Bachelors degree inthefield ofEngineering Electrical Industrialetc.

• 3()years of relevant professionallevel work experiencepreferred.

• Experience with root cause analysis methodologies (5 Whys Fishbone 8D/4D)

• Experience with RMA processes or customer complaint investigation

• Demonstrated ability successfullyusingelectrical inspection and test equipment.

• Knowledge of ISO 9001.

• Knowledge of Error Proofing and related techniques.

• Knowledge of Lean/Six Sigma.

• Certified Quality Engineer (CQE) certificationpreferred.

• Additionalrelevant certifications including but not limited to:ISO9001 CMMI CQA ESD etc.

• Prior work experience in a manufacturing environment.

Essential Job Functions

• Able to lift at least 35 pounds.

• Able to use pallet jack with 300-pound load.

• Able to use portable staircase and climb to 12-foot heights.

• Able to carry 20 pound/ 3 cubic feet boxes up and down portable staircase.

• Able to push4-wheeled cart with100-pound load.

• Able to work 8 hours overtime a week ifrequired.

• Able to stand or sit continually for two hours withoutbreak.

• Able to usecomputerfor two hours at a time withoutbreak.

• Good color vision.

• Must be able to speakunderstandand write in English.

• Willing to travel for training 1 2-day sessions a few times a year.

• Willing to travel to other Phoenix Contact sites once a year for training.

• Willing to travel to customers or suppliers a few times a year.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical dental and vision coverage 401k matching and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave life insurance short & long-term disability assistance and more!

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