Quality Coordinator
Westfield, MA - USA
Job Summary
James Hardie is the industry leader in exterior home and outdoor living solutions with a portfolio that includes fiber cement fiber gypsum composite and PVC decking and railing products. Our family of trusted brands includes Hardie TimberTech AZEK Exteriors Versatex fermacell and StruXure.
With over 8000 employees and our U.S. operating entities headquartered in Chicago we boast 31 operating sites 6 recycling facilities and 6 research and development centers globally. Powered by a dynamic workforce were united by our purpose of Building a Better Future for All through sustainable innovation a Zero Harm culture and a commitment to empowering our people and communities.
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The Quality Coordinator provides day-to-day leadership of the plant quality system by ensuring products consistently meet customer regulatory and company requirements. This role partners closely with Operations Maintenance Engineering Supply Chain and Corporate Quality to drive process capability reduce variation investigate quality issues develop team capability and strengthen a culture of continuous improvement. The position promotes disciplined quality management practices aligned with ISO 9001 principles such as process control risk-based thinking document control corrective action and continual improvement while supporting the plants business objectives without maintaining formal certification.
- Lead daily quality assurance and quality control activities including but not limited to incoming materials in-process production finished products shipping and customer / supplier resolutions.
- Coach and develop plant personnel in conjunction with the Plant Trainer to ensure quality is owned by all employees.
- Maintain laboratory equipment calibration systems testing methods and quality records.
- Lead root cause investigations using structured problem-solving methods including but not limited to 5 Why Fishbone A3 and statistical analysis.
- Drive corrective and preventive actions (CAPA) and verify long-term effectiveness.
- Partner with Operations to improve first-pass yield reduce defects scrap rework customer complaints and process variation.
- Support document control standard work audits and process discipline using an ISO 9001 mindset.
- Monitor SPC process capability trends and quality KPIs while communicating performance to leadership.
- Perform WIP line and finished goods audits.
- Support new product introductions raw material qualifications and process validation activities.
- Champion customer-focused quality containment quarantine and nonconforming material control.
- Stay current on emerging quality technologies metrology digital quality systems AI-enabled inspection vision systems and best practices identifying opportunities to improve plant performance.
- Lead and participate in continuous improvement initiatives utilizing HMOS Lean Six Sigma and data-driven decision making.
- Support internal training on quality standards specifications testing methods and problem-solving.
- Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing as necessary.
- Maintains stringent Quality records.
- Lead or participate in additional assignments supporting plant objectives.
- Bachelors or Associates degree in Engineering Quality Manufacturing or related field preferred.
- 3 years of quality experience in manufacturing.
- Experience with SPC root cause analysis audits and quality systems.
- Lean Six Sigma or ASQ certifications preferred.
- Strong communication and leadership without relying solely on formal authority.
- Ability to work on the manufacturing floor while following all PPE requirements.
- Proficiency with Microsoft Office and statistical software.
- Ability to lift up to 50 lbs. and spend significant time standing and walking.
As of the date of this posting a good faith estimate of the current pay scale for this position is $79300 to $99100. Placement in the range depends on several factors such as experience skills geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.
At James Hardie we recognize that our success depends on our people. Weve worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
- Compensation: competitive salary and bonus eligibility
- Insurance: day-one health coverage medical dental vision life insurance
- Paid Time Off: vacation and company holidays
- Retirement: 401(k) with 6% match
- Investments: Employee Stock Purchase plan (ESP)
- Work-Life Balance: parental leave wellness programs
- Purpose. Impact. Community:Sustainability Initiatives James Hardie
James Hardie Building Products Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color gender sex age national origin religion sexual orientation gender identity/expression genetic information veterans status marital status pregnancy disability or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits including but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties responsibilities and qualifications may be required and/or assigned as necessary.
Required Experience:
IC
About Company
Discover the world leader in fiber cement products and enhance your home's beauty with trusted durability. Visit us now!