Enter a job title or keyword

Quality Control Reviewer (Social Services)


Job Location:

Hartford, CT - USA

Hourly Salary: USD 36 - 36
Posted: 5 September 2026 (20 days ago)
Application Deadline: 3 December 2026
Vacancies: 1 Vacancy

Job Summary

Introduction

Do you have technical experience in the determination of client eligibility for public assistance and investigations If so we invite you to explore this unique position in state service!

The State of Connecticut Department of Children and Families (DCF)Revenue Enhancement Division is seeking to fill a part-time twenty (20) hoursper week Quality Assurance Reviewer position. This position is critical insupporting DCFs responsibilities around Title IV-E eligibility claiming andreimbursement as well as ensuring compliance with applicable federal and staterequirements.

POSITION HIGHLIGHTS

  • LOCATION: On-site in Hartford CT
  • SHIFT: Part-time 20 hours per week first shift
  • SCHEDULE: to be determined by the hiring manager with the employee based on the needs of the agency.
BENEFITS AND BALANCE AT THE STATE OF CONNECTICUT

As a state employee you will receive benefits including:

Visit the State Employee Benefits Overview page to learn more!

In addition the State puts an emphasis on:

  • Providing limitless opportunities;
  • Hiring for diverse and fresh perspectives;
  • Performing meaningful work and;
  • Encouraging a healthy work/life balance!

Our state has a lot to offer - from fun activities for all ages to great food and shopping to beautiful state parks and forests to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here.

YOUR ROLE

The Quality Assurance Reviewer will be responsible for conducting structured quality assurance reviews of Title IV-E eligibility determinations for foster care adoption subsidized guardianship and prevention services.

The position will review case documentation and eligibility determinations for accuracy and compliance identify trends and areas for improvement and assist with monitoring and implementing Title IV-E State Plan requirements. The position will also support federal audits and program reviews by assisting with documentation identifying corrective actions and monitoring compliance outcomes. The Quality Assurance Reviewer will collaborate with program fiscal policy and other agency staff to communicate QA findings provide recommendations and support consistent application of Title IV-E requirements. The position will also assist in identifying process improvements and strengthening the accuracy and reliability of eligibility determinations and related claiming activities.

More details about this position can be found within the Example of Duties and the class specification.

ABOUT US

DCF has a mission to work together with families and communities so that children can grow up healthy safe smart and strong. Region 2 serves children and families in the territories of New Haven and the surrounding areas. We are very proud of our diverse and dedicated workforce who strive every day to meet the needs of those we encounter. Our family-centered strength-based approach to our work seeks to improve the well-being of the children and families we serve.


START WITH US. STAY WITH US. GROW WITH US.
Selection Plan

NEW: Check out our Applicant Tips on How to Apply!

Need more resources Visit our Applicant Toolkit for additional support throughout the recruitment process.

IMPORTANT INFORMATION FOR THIS RECRUITMENT:

  • Please include any related endorsements and/or certification and licensure credential details within your application.
  • Be sure to select all locations you are interested in and commutable to.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

AFTER YOU APPLY:

    QUESTIONS WERE HERE TO HELP:

    Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Samantha Rivera at


    Join the State of Connecticut and take your next career step with confidence!

    PURPOSE OF JOB CLASS (NATURE OF WORK)
    In a state social service agency this class is accountable for performing the full range of technical tasks related to the quality control of benefits and/or assistance programs.
    EXAMPLES OF DUTIES
    • Reviews cases through case record analysis and full field investigation for conformance with pertinent state laws regulations policies and federal regulations;
    • Pursues each case to a definitive conclusion on eligibility and correctness of payment or documentation;
    • Identifies or assists in identifying broad causes for ineligibility and incorrect payments or documentation and suggests various corrective actions;
    • Works with department or division to help implement corrective actions;
    • Undertakes high priority special reviews and projects;
    • Completes and ensures accuracy of required federal and state reports;
    • Reviews methods of determining eligibility;
    • Maintains policy manuals and provides updates in response to changes in state and federal laws or regulations;
    • Performs related duties as required.
    KNOWLEDGE SKILL AND ABILITY
    • Considerable knowledge of
      • public assistance principles methods and process;
      • relevant state and federal laws statutes and regulations;
      • relevant agency policies and procedures;
    • Knowledge of principles and techniques of time and case management;
    • Skills
      • interpersonal skills;
      • oral and written communication skills;
      • organizational skills;
      • analytical skills;
    • Considerable interviewing ability;
    • Ability to prepare reports;
    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
    Seven (7) years of technical experience in the determination of client eligibility for public assistance or investigation of real or personal client assets in conjunction with eligibility determinations.
    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
    One (1) year of the General Experience must have been in the class of Eligibility Services Specialist or Social Services Lead Investigator.
    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
    • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
    • A Masters degree in a closely related area may be substituted for one (1) additional year of the General Experience.
    PREFERRED QUALIFICATIONS

    Experience conducting qualityassurance or compliance reviews in child welfare social services or humanservices programs.

    Experience reviewing eligibilitydeterminations and documentation for Title IVE programs.

    Experience applying Title IVEfederal and state regulations to eligibility claiming and reimbursement.

    Experience supporting audits programreviews compliance monitoring or corrective action activities.

    Experience analyzing case records orprogram data to identify errors trends or compliance concerns.

    Experience using case management oreligibility systems to verify document and communicate case information.

    SPECIAL REQUIREMENTS
    Incumbents in this class may be required to travel.
    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

    ACKNOWLEDGEMENT
    As defined by Sec. 5-196 of the Connecticut General Statutes a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such a job class is not meant to be all-inclusive of every task and/or responsibility.

    About Company

    Company Logo

    CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more

    View Profile View Profile