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Quality Auditor Supervisor


Job Location:

Phoenix, AZ - USA

Monthly Salary: Not provided by the employer
Posted: 5 September 2026 (5 hours ago)
Application Deadline: 3 December 2026
Vacancies: 1 Vacancy

Job Summary

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.

At West were a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily Wests indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future

Theres no better place to join an inclusive community of professionals with opportunities for lifelong learning growth and development. Supported by benefit programs we empower the physical mental emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role the QC supervisor will be to ensure safe compliant and efficient operations in the Quality Control department. He/she will manage directly and closely support the quality inspectors in all areas. He/she will assist QC Manager to build-up a team of competent QC inspector to achieve consistent compliance and timely execution of tasks. Responsible for Safety accountable for adherence to procedures quality and schedules on assigned shifts; promote effective team member/Company relations to help improve team engagement customer service and Company profits. #LI-AP1 #LI-ONSITE

Essential Duties and Responsibilities
  • Supervise shift personnel in the quality control department consistent with high safety and quality standards.
  • Troubleshoot problems arising on the shop floor in conjunction with quality standards with the appropriate engineering support from Quality Engineering functions.
  • Maintain close observation of quality requirements to keep quality management informed of status and when needed initiate the necessary steps to conform to schedule / staffing requirements.
  • Promote and support site initiatives including quality safety programs lean initiatives training programs and consistently interpret and apply all policies practices and procedures among plant team members.
  • Recommend and implement measures to motivate team members and to encourage employees to recommend ways to improve process quality safety and efficiency.
  • Routinely evaluate team member performance and identify training needs. Coach and counsel team members for performance attendance and behavior. Participate in the resolution of team members relations issues.
  • Review and approve work time in the appropriate timekeeping system. Maintain and verify accuracy of the hours each team member has worked.
  • Works independently to identify Quality issues initiate nonconformance reports and recommend corrective actions.
  • Determine product acceptability by performing various types of inspections and measurements utilizing varying laboratory equipment and taking care of valid calibration (internal and external).
  • Create utilize and maintain testing result forms.
  • Develop sampling plans and activities as required.
  • Authoring of quality notifications such as deviations and OOS (visual and dimensional).
  • Support review of batch production records and perform review approval and release of product and materials within the inventory management/ERP system.
  • Ensures compliance with quality system documents cGMPs ISO standards and FDA regulations.
  • Work with technical staff in performing root cause failure analysis and implementing corrective and preventive actions to eliminate recurrence.
  • Manage the teams performance conduct performance 1 to 1s support recruitment training and development plans while addressing any issues that arise in a timely manner.
  • Liaise with internal and external customers and other departments as appropriate.
  • Ensure that the QC inspection conducted are performed according to relevant procedures and data reported in compliance with data integrity principles.
  • Act as a central point of communication for all departments in respect to product quality issues on the shop floor and ensure that these are escalated appropriately.
  • Other duties as assigned.
Additional Responsibilities
  • Participate in special project teams as assigned.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all laws regulations safety rules policies and work procedures and all instructions.
  • Exhibits regular reliable punctual and predictable attendance.
Education
  • Associates Degree in Technical or Engineering required
  • Bachelors Degree in Technical or Engineering preferred
Work Experience
  • 5 years experience in regulated Quality Assurance and or metrology and Document/Configuration Control (or a formal education equivalent) required.
  • Experience with Medical Device Product Development Life Cycle Activities Verification / Validation Activities Metrology/Manufacturing background and Risk Management preferred.
  • Experience with quality systems such as ISO 13485 and 21 CFR 820 preferred.
  • Experience with MasterControl SAP and SharePoint preferred.
  • Experience with customer interface and meeting customer expectations preferred.
  • 3 years of supervisor experience preferred.
Preferred Knowledge Skills and Abilities
  • Ability to work independently multi-task and thrive in fast-paced environment.
  • Excellent written and verbal communication skills.
  • Proficient in statistical software Windows OS Microsoft Office Suite including Word Excel and PowerPoint.
  • Proven knowledge and understanding of the Food and Drug Administration (FDA) 21 CFR 820 and International Organization for Standardization (ISO) ISO 13485.
  • Familiarity with root cause analysis tools.
  • Working knowledge of MasterControl and SAP.
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
  • Ability to make and implement decisions based on experience and facts as well as provide direction to peers or less experienced team members.
  • Able to be aware of all relevant SOPs as per Company policy and Quality Manual.
  • Able to comply with the companys safety policy at all times.
Travel Requirements
5%: Up to 13 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
  • Adaptable to changes in the work environment manage competing demands and deal with frequent change delays or unexpected events.
  • Must maintain the ability to work well with others in a variety of situations.
  • Must be able to multi-task work under time constraints problem solve and prioritize.
  • Ability to make independent and sound judgments.
  • Observe and interpret situations analyze and solve problems.
  • Maintain high attention to detail accuracy and overall quality of work.
  • Effectively communicate and interface with various levels internally and with customers.
What We Offer
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
Continuous Learning & Development: Opportunities for professional growth through training programs tuition assistance leadership development and skill-certification initiatives.
Generous Paid Time Off (PTO):Flexible vacation personal and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
Global Career Opportunities: With facilities across North America Europe and Asia-Pacific employees have opportunities for international exposure and cross-functional collaboration.
Inclusive & Collaborative Culture: A global workforce that values diversity equity and inclusionwhere all voices are heard and respected in a supportive environment.
Recognition & Rewards:Performance-based bonuses service recognition and employee appreciation initiatives celebrate dedication and impact.
Shift

Monday throughFriday.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sex gender identity sexual orientation age marital status veteran status or disability status. If you have a special need that requires accommodation in orderto apply to West please send an email to . Where permitted by law an offer of employment with West Pharmaceutical Services or any of its subsidiary or affiliate companies is contingent upon the satisfactory completion of background screening.


Required Experience:

Manager


About Company

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West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products.

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