Quality Assurance Specialist

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY AUGUST 21 2026

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs.

This is a values-driven organization committed to accountability agility collaboration and respect.

We believe in outstanding customer service an inclusive culture continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work we offer excellentbenefits:

• Strong secure yet flexible retirement benefits including aPERADefined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHubstate employee discount program

• MotivateMe employee wellness program

• Excellent work-life programs such as flexible schedules training and more

• Access to participate in employer-supported employee affinity spaces

• RTD EcoPass Commuter Program

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to agency website:Colorado Department of Labor and Employment

  CDLE has implemented a pilot program on March 1st 2022 which will award Disability Hiring Preference Points similar to the Veterans Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate please visit our website: NOTE: With the beginning of this program CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening comparative analysis or interviews.

The salary range for this position is:

$34.74 - $49.18 Hourly
$2779.38 - $3934.54 Biweekly
$6022.00 - $8524.83 Monthly

This position exists to serve as a lead worker and subject matter expert on the administration of the units within the FAMLI Division. Position assists the QA Supervisor to assign schedule and prioritize work activities and assists to evaluate and monitor units work performance. As a work leader and core knowledge subject matter expert position imparts advanced knowledge technical guidance and policy direction to Labor & Employment Specialist on assigned team peers supervisor and FAMLI management. Maintains acceptable levels of performance and assure adequacy of documentation evidence and reasoning applied to cases assigned to the work unit.

Position ensures that the unit(s) assigned activities are being administered within program guidelines and requirements key performance indicators (KPIs) and ensures compliance with applicable state and federal laws and departmental division and unit regulations policies procedures and/or standards. Assists with integration and assimilation of new or modified policies practices or procedures into daily routines.

Serves as a content knowledge resource for work unit and peers by answering questions related to the quality program. Position collaborates with peers and supervisors to identify and recommend changes in work processes and/or procedures to improve program quality.

Assists QA Supervisor in preparing and authoring written correspondence to FAMLI Leadership on status reports and inquiries regarding specific audits providing explanation of actions taken on audits supported by interpretation of Colorado law and/or Colorado FAMLI processes. Ensures propriety of phone calls are accurate and complete. Through demonstrated leadership skills and abilities professional experience expertise and knowledge position identifies and resolves complex claims-related problems and issues; monitors program-audit activities and serves as a resource to communicate effectively and work collaboratively with inter-group work units including FAMLI management.

H6N4XXLabor/Employment Specialist III

Six (6) years of relevant experience in an occupation related to the work assigned to this positionsuch as experience in business process quality assurance operational compliance or process improvement. Experience strictly focused on IT software testing system quality assurance or User Acceptance Testing (UAT) will not qualify.

A combination of related education and/or relevant experience in an occupationrelated to the work assigned equal to six (6) years

• Experience performing internal quality assurance audits
• Experience writing reports status summaries or retrospectives that outline audit findings error trends and actionable recommendations for management
• Experience applying Root Cause Analysis to target problem areas and identify efficient process-level solutions
• Experience ensuring compliance with state and federal laws program regulations departmental policies and key performance indicators
  

• Writing Reports

• Problem-Solving

• Emotional intelligence

• Employee coaching monitoring and training

• Customer Service

• Effective Communication

• Root Cause Analysis

• Data Analysis

• Collaboration and Partnership Mindset

• Active Listening

• Accountability and Ownership

• Google Workspace or Microsoft Office

• Case Management Systems Experience

• Telephony Systems Experience

• Must be a Colorado resident at time of application.

• You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website If you appeal your appeal must be submitted in writing on the official appeal form signed by you or your representative and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director Attn: Appeals Processing 1525 Sherman Street 4th Floor Denver CO 80203. Fax: . Phone: . Email address: The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures 4 CCR 801 for information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at .

For questions regarding this recruitment please contact:

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online applicationCDLE does not accept attachments of any kind during the application process.Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application.CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process

After minimum qualification screening the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education experience minimum qualifications and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Post Referral Assessment

This recruitment will feature a post referral assessment for the applicants referred to the interview stage. This assessment is not graded and is only used for the purposes of understanding the applicants skills analysis competencies and writing style for interview purposes. The questions in the assessment are related to the compliance with the FAMLI Act.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling grammar and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the informations accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore active and direct participation in the interview process is required.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinators at.Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort please call .

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.