Quality Assurance Reviewer
Job Location:
Chicago, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Requisition ID:55086
Opening Date: 05/14/2026
Closing Date: 05/28/2026
Agency:Department of Human Services
Class Title:PUBLIC AID QUALITY CTRL REVIEWER (35892)
Skill Option:None
Bilingual Option:Spanish
Salary: Anticipated Salary (Effective 7/1/26) $5834-$8307/month ($70008-$99684/year) bilingual pay
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees AFSCME
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Under direction performs comprehensive detailed analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP) State Regulations and Department of Human Services (DHS) rules policies and procedures. Conducts interviews with public assistance recipients responsible relatives and staff to verify information. Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties including overnight stays.
- Performs comprehensive detailed analytical and investigative reviews of live calls recorded calls and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management reduce expenditures and avoid quality control errors.
- Conducts interviews with public assistance recipients and responsible relatives.
- Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes.
- Translates functions/procedures into Spanish for individuals who cannot read write or speak English in contacts with the public advocacy groups customers and community organizations.
- Reviews studies and applies Federal and State policies procedures and regulations as well as DHS policies rules and procedures governing public assistance programs included in the review.
- Participates in special programs required to test proposed procedures methods and/or systems designed to improve Department operations prior to permanent implementation.
- Performs other duties as required or assigned which are reasonably within the scope of theduties enumerated above.
- Requires knowledge skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
- Requires two (2) years of professional experience in casework or related area.
- Requires the ability to speak read and write Spanish at a colloquial skill level.
- Three (3) years of professional experience administering a supplemental nutrition assistance program.
- Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
- Two (2) years of professional experience utilizing public assistance interviewing techniques.
- Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
- Two (2) years of professional experience presenting and preparing clear concise and accurate reports.
- Requires ability to travel in the performance of duties with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hour.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours:Mon-Fri 8:30am-5pm 1 hour unpaid lunch.
Headquarter Location:4200 N Oak Park Ave Chicago Illinois 60634
Family & Community Services
Region 1 North
SNAP Accuracy
Chicago/Cook County
Work County:Cook
Posting Group:Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
