Quality Assurance Manager

Position Summary

The Quality Assurance Manager is responsible for ensuring that all consumer-packaged goods (CPG) appliances and electronic products meet or exceed quality safety regulatory and performance standards primarily for U.S. and Canadian markets. This role will lead the development and execution of quality systems inspection programs and process

improvements throughout the product lifecyclefrom design and sourcing through manufacturing inbound inspection and post-market monitoring.

The QA Manager will work cross-functionally with Product Development Sourcing Engineering Regulatory and Customer Service to drive continuous improvement minimize defects and protect brand reputation.

For select products sold in the EU or other territories or in response to ad hoc requests the QA Manager will also support EU regulatory compliance and provide guidance on local

market requirements.

Key Responsibilities

Quality Management & Compliance

• Develop implement and maintain quality assurance programs policies and SOPs for CPG appliance & electronics categories.
• Ensure compliance with relevant standards certifications and regulations including UL ETL CSA FCC DOE FDA CPSC Proposition 65 FPLA (U.S.) and CPLA (Canada).
• Oversee supplier quality audits factory inspections and corrective action plans.
• Manage product testing protocols for safety performance and durability.
• Ensure labeling compliance in accordance with U.S. and Canadian laws including ISO 780 pictorial marking standards.
• Maintain documentation for regulatory compliance including FCC (U.S.) ISED (Canada) and ISPM-15.

Product Lifecycle Support

• Collaborate with Product Development and Engineering teams during design and pre-production phases to ensure manufacturability and regulatory compliance.
• Approve and maintain product specifications testing requirements and quality documentation.
• Lead root cause analysis for product defects and implement corrective and preventive actions (CAPA).
• Monitor returned goods and warranty claims to identify trends and improve product performance.

Supplier & Manufacturing Quality

• Partner with Sourcing and Supply Chain teams to evaluate qualify and manage vendor quality performance.
• Develop quality scorecards for suppliers and drive continuous improvement initiatives.
• Oversee pre-shipment inspections and inbound quality control for domestic and imported products.

Leadership & Continuous Improvement

• Lead train and mentor QA team members to ensure best practices in inspection testing and reporting.
• Implement Lean Six Sigma or similar methodologies to improve quality processes and reduce cost of poor quality (COPQ).
• Serve as the primary contact for quality escalations and customer complaint investigations. EU/Other territory Regulatory Support (Ad Hoc / Standalone)
• Provide guidance on EU regulations for products sold in the EU or upon ad hoc requests such as CE marking RoHS REACH WEEE EMC Directive and

Packaging/Waste Directives.

• Maintain and update EU compliance documentation (e.g. EU Declarations of Conformity technical files).
• With internal and external support where required advise internal teams and suppliers on local labeling safety and recycling requirements.

Qualifications

Education & Experience:

• Bachelors degree in Quality Management Engineering Manufacturing or related field (Masters degree a plus).
• 7 years of quality assurance experience in consumer goods appliances or electronics manufacturing.
• Strong knowledge of U.S. and Canadian product compliance regulations; working knowledge of EU regulatory requirements preferred.
• Experience managing third-party testing labs and certification processes.
• Familiarity with APQP PPAP and FMEA frameworks.

Certifications:

• Certified Quality Manager (CQM) or Certified Quality Engineer (CQE) Required
• ISO 9001 Lead Auditor Preferred
• Six Sigma Green/Black Belt Preferred

Skills & Competencies:

• Proficient in quality tools and methodologies (FMEA SPC DOE Six Sigma ISO 9001 TS-16949 AS9100).
• Excellent analytical problem-solving and decision-making skills.
• Strong written and verbal communication skills for cross-functional supplier and regulatory interactions.
• Proven ability to lead teams and drive process improvements.
• Ability to travel domestically and internationally (up to 25%) including occasional EU visits.Key Performance Indicators (KPIs):
• Defect rate reduction year-over-year in U.S. and Canadian markets.
• On-time resolution of CAPA actions.
• Supplier quality scorecard improvement.
• Compliance pass rates for product testing and certification (U.S. Canada and EU when applicable).
• Reduction in warranty claims and returns.

Why Join Us

Ready to join our teamHereswhy

• Comprehensive group benefits: Health Dental Vision Life Critical Illness Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime summer hours paid vacation and personal time off
• A casual fun and collaborative work environment
• Lively social calendartheresalways something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work employees are expected to follow workplace safety protocols including compliance with local regulations and internal standards to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected supported and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexoraand its family of brands including JAM and Almo are equal opportunity employers. All employment decisions are made without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other protected status under applicable law.

We would like to thank all candidates for their interest in our organization. However only those selected will be contacted.

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