Quality Assurance Manager

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

The Quality Assurance Manager is responsible for leading and advancing the Companys Quality Management System (QMS). This role ensures products consistently meet customer regulatory and company quality standards while driving continuous improvement operational excellence and defect prevention initiatives.

The Quality Assurance Manager serves as a strategic leader and technical expert partnering with Operations Engineering Supply Chain and customers to enhance product quality reliability and overall business performance. This position oversees quality programs for manufacturing operations in Glasgow DE and supports a culture of quality throughout the organization.

Key Responsibilities

Quality Management Systems & Compliance

• Lead maintain and continuously improve the Quality Management System (QMS) to ensure compliance with applicable customer industry and regulatory requirements.
• Develop implement and manage quality policies procedures standards and work instructions.
• Serve as the management representative for ISO NUPIC customer and other quality audits.
• Manage internal audit programs and ensure timely resolution of audit findings.
• Coordinate and approve quality-related documentation associated with new products engineering changes and process updates.

Quality Assurance & Continuous Improvement

• Develop and execute quality assurance strategies to ensure purchased materials in-process production and finished products meet established specifications.
• Drive continuous improvement initiatives focused on reducing defects improving processes and enhancing customer satisfaction.
• Lead root cause investigations and corrective/preventive action (CAPA) activities to eliminate recurring quality issues.
• Implement and monitor quality metrics dashboards and reporting systems to measure performance and drive decision-making.
• Champion Lean Six Sigma and other process-improvement methodologies where appropriate.

Supplier & Customer Quality

• Oversee supplier quality performance and maintain the Approved Supplier List.
• Partner with suppliers to address quality concerns establish corrective actions and improve overall supplier performance.
• Serve as the primary point of contact for customer quality issues complaints returns and corrective actions.
• Monitor customer returns rejections and warranty-related issues to identify trends and improvement opportunities.

Team Leadership & Development

• Directly supervises Quality Assurance personnel currently including two Quality Assurance Technicians.
• Responsible for employee development performance management training and fostering a collaborative high-performing team environment.
• Conduct and coordinate training related to quality systems inspection techniques GD&T procedures and regulatory requirements.
• Foster a company-wide culture of quality awareness and ownership.

Inspection Testing & Calibration

• Ensure effective inspection testing and process-control systems are established and maintained.
• Oversee calibration programs to ensure testing and measurement equipment remains compliant and accurate.
• Ensure appropriate quality controls are in place throughout the manufacturing process to support product conformity and reliability.

Cross-Functional Collaboration

• Partner closely with Manufacturing Engineering Supply Chain and Customer Service teams to identify and resolve quality-related issues.
• Provide leadership and technical guidance on quality matters during product development process changes and operational improvements.
• Support business objectives through proactive quality planning and risk management.

Qualifications

Education

• Bachelors degree in Engineering Manufacturing Quality Management Industrial Technology or a related technical field preferred.
• Professional certifications such as Certified Quality Manager (CQM) Certified Quality Engineer (CQE) Lean Six Sigma or similar certifications are a plus.

Experience

• Minimum of 7 years of progressive experience in Quality Assurance and Quality Systems leadership.
• Minimum of 5 years of experience in a manufacturing environment.
• Demonstrated experience implementing and managing Quality Management Systems.
• Experience leading quality audits corrective actions and continuous improvement initiatives.
• Familiarity with FDA GMP ISO or regulated manufacturing environments is highly desirable.

Core Competencies

• Leadership and Team Development
• Problem Solving and Root Cause Analysis
• Strategic Thinking
• Quality Systems Management
• Continuous Improvement
• Decision Making
• Technical Expertise
• Results Orientation
• Effective Communication
• Organizational and Project Management Skills
• Attention to Detail
• Customer Focus

Travel

• Occasional overnight and additional domestic travel may be necessary.

Supervisory Responsibilities

• Directly supervises Quality Assurance personnel currently including two Quality Assurance Technicians.
• Responsible for employee development performance management training and fostering a collaborative high-performing team environment.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.