Quality Assurance Director (Digital)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Quality Assurance Director within PNCs C&IB organization you will be based in Pittsburgh PA or Dallas TX.

Domain Director Quality Engineering Digital
Role Summary
The Director Quality Engineering for Digital leads quality outcomes for customerfacing and partnerfacing platforms. This role enables speed with stability by embedding adaptive insightdriven quality practices into modern engineering workflows and delivery pipelines.

Reporting Line & Scope
Reports to: Head of C&IB Quality Engineering
Leads: QE Managers / Senior Managers QE Leads Architects ICs
Scope: Digital platforms and channels; rapid release cadence; vendor delivery
Key partners: Engineering Leaders Product & UX Leadership Architecture Platform Engineering DevOps/SRE Risk & Control

Domain Context
Digital platforms operate at high velocity with strong expectations for experience quality availability and performance. Quality must scale without becoming a bottleneck.

Key Accountabilities
Own quality outcomes across digital delivery portfolios
Embed pipeline quality gates and continuous validation practices
Improve automation signal quality and reduce flaky execution
Establish standards for performance accessibility and resiliency validation
Lead people capacity planning and vendor execution

Responsibilities
Define riskaligned test strategies for rapid delivery
Partner with Product and UX to improve acceptance quality
Use execution trends to refine coverage and prioritization
Coordinate environment and test data readiness with enablement teams
Provide leadershiplevel quality and readiness reporting
Success Measures
Increased release frequency without increased incidents
Improved automation reliability and pipeline confidence
Reduced customerimpact defects
Faster detection and resolution of quality issues

Qualifications
15 years QE/Engineering experience; 810 years leadership
Strong automation and CI/CD integration experience
Ability to influence senior engineering and product leaders

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
• Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.
• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
• Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.
• Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Analytical Thinking Atlassian JIRA Controls Testing Corporate Governance Leadership QA Automation Quality Assurance (QA) Quality Support Software Testing Test Case Development Usability Testing

Analytical Thinking Process Management Products and Services Software Development Life Cycle Software Quality Assurance And Testing

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.