Quality Assurance Architect (AI & Automation Engineering)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Quality Assurance Architect within PNCs C&IB organization you will be based in Pittsburgh PA or Dallas TX.

Position Summary
We are seeking a highly experienced QA Architect to lead the transformation of Quality Engineering through advanced automation AI-driven testing strategies and modern engineering practices. This role will define and implement enterprise-scale test architectures establish automation standards champion AI-enabled quality solutions and drive shift-left quality across Agile delivery teams.

The ideal candidate combines deep expertise in software testing and automation frameworks with hands-on experience leveraging Generative AI Agentic AI predictive analytics and CI/CD technologies to improve software quality delivery velocity and operational excellence.

Key Responsibilities

Quality Engineering Strategy & Architecture
Define and implement enterprise-wide QA architecture standards and best practices.
Establish scalable automation frameworks supporting UI API database cloud and event-driven applications.
Drive Quality Engineering transformation initiatives aligned with Agile and DevOps practices.
Architect testing solutions that support continuous integration continuous testing and continuous delivery.

AI-Driven Quality Engineering
Lead adoption of AI-powered testing solutions including:
oAutomated test case generation
oIntelligent defect prediction and triage
oSelf-healing automation frameworks
oAutonomous regression testing
oAI-assisted root cause analysis

Evaluate and implement GenAI and Agentic AI capabilities within the QE lifecycle.
Develop strategies leveraging tools such as GitHub Copilot AI test generation platforms LLM-based testing solutions and predictive analytics.
Partner with engineering teams to identify opportunities where AI can improve productivity coverage and quality outcomes.

Test Automation Leadership
Design and maintain enterprise automation architectures utilizing some of the in house capabilities such as :
oPlaywright
oSelenium
oCypress
oREST Assured
oAppium
oJMeter/Gatling

Establish reusable automation patterns libraries and accelerator frameworks.
Improve automation coverage reliability maintainability and execution efficiency.
Lead automation of functional integration regression accessibility performance and API testing.

DevOps & CI/CD Integration
Integrate automated quality gates into CI/CD pipelines.
Partner with development teams to enable shift-left testing practices.
Implement quality metrics automated reporting and release readiness dashboards.
Design testing strategies for cloud-native and microservices-based architectures.

Engineering Leadership
Mentor and coach QE Leads Automation Engineers and Test Architects.
Conduct architecture reviews and provide technical guidance across teams.
Establish Communities of Practice for Automation Performance Testing AI and Quality Engineering.
Influence senior technology leadership through engineering roadmaps and innovation proposals.

Quality Governance & Metrics
Define KPIs and maturity models for:
oAutomation adoption
oDefect leakage
oTest execution efficiency
oAI utilization
oRelease quality
Drive root cause analysis and continuous improvement initiatives.
Ensure compliance with enterprise risk audit and regulatory requirements.

Required Qualifications

Experience
Multiple years of Quality Engineering experience.
5 years designing enterprise automation frameworks.
3 years leading QA architecture or principal automation engineering initiatives.
Experience implementing AI-enabled testing solutions in large-scale environments.

Required Technical Skills
Automation
Playwright
Selenium WebDriver
Cypress
Appium
REST Assured
Postman
Cucumber BDD

Programming
Java
Python

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Responsible for development and support of processes practices and tools necessary to produce quality products/services and to manage risk.
• Researches and recommends hardware and software purchases for software quality assurance program. Selects and implements formal QA methodologies.
• Architects and implements agile testing practices and tools. Evaluates recommends and implements enterprise-wide defect-tracking software.
• Assists in planning and estimation of Quality Assurance support for new programs and projects. Conducts audits and reviews.
• Supports Quality Assurance specialists on programs or projects. Conducts program reviews and complex process audits.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Competitive Advantages Cucumber Testing Framework Customer Solutions Design Enterprise Architecture Framework Machine Learning (ML) Risk Assessments Selenium Technical Knowledge

Accuracy and Attention to Detail Analytical Thinking Emerging Technologies Influencing IT Architecture Process Management Software Development Life Cycle Software Product Design/Architecture Software Quality Assurance And Testing

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.