Quality Assurance and Quality Control Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Quality Assurance and Quality Control Manager JLL

What this job involves: As a Quality Assurance and Quality Control Manager youll serve as the critical guardian of service excellence and operational standards across all facilities management operations. This role centers on developing implementing and maintaining comprehensive quality systems that ensure JLL delivers consistently outstanding service to our client. Youll lead quality inspections audits and assessments across custodial maintenance grounds and campus operations translating findings into actionable improvement plans that elevate performance.

What your day-to-day will look like:

• Conduct regular quality audits and inspections across campus facilities including classrooms residence halls dining facilities laboratories athletic venues and common areas to assess cleanliness safety maintenance standards and overall service delivery

• Coordinate all Workorder assignments in CMMS system (Corrigo). Manage the workorder production reports and be able to present based on the data produced. Audit a sample of completed workorders for completion quality

• Coordinate the equipment assignment for all JLL associates to ensure they are able to complete all assignments

• Analyze quality data and inspection results to identify trends root causes of deficiencies and opportunities for operational improvements then create detailed corrective action plans with clear timelines and accountability

• Collaborate with operations managers supervisors and frontline staff to communicate quality expectations provide training on standards and foster a culture where quality is everyones responsibility

• Serve as the primary liaison with campus facilities leadership on quality matters presenting audit findings performance metrics and improvement initiatives during regular client meetings

• Lead or participate in client walkthroughs and inspections responding professionally to feedback and ensuring swift resolution of identified concerns

• Monitor vendor and subcontractor performance through quality assessments ensuring third-party service providers meet JLL and campus standards

• Maintain detailed documentation of all inspections audits corrective actions and quality improvements using digital management platforms and reporting tools

Required qualifications:

• 4 years of progressive experience in quality assurance quality control or facilities management with demonstrated responsibility for inspection and audit programs

• Proficient with computerized maintenance management systems (CMMS) with the ability to present data for reporting and training

• Strong knowledge of facilities operations including custodial services building maintenance grounds keeping and campus infrastructure systems

• Excellent analytical skills with ability to collect interpret and present quality data and performance metrics to diverse stakeholders

• Outstanding communication and interpersonal abilities to build collaborative relationships with operations teams client representatives and vendor partners at all organizational levels

• Proficiency with quality management software inspection tools and Microsoft Office Suite including advanced Excel for data analysis and reporting

• Must be able to walk at least 1 mile daily

Preferred qualifications:

• Experience specifically within higher education facilities or large institutional campus environments

Location: Tuskegee AL (on-site)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.