Quality Assurance Analyst

Quality Assurance Analyst

KAI Partners Inc. (KAIP) is currently seeking a Quality Assurance Analyst who supports organizational quality objectives by reviewing business processes operational procedures documentation work products and quality evidence to confirm accuracy consistency compliance and readiness for implementation or delivery. This role is intended to strengthen operational consistency increase quality reduce delivery risk and enable readiness across the organization. This role supports internal operations and client-facing consulting engagements by identifying process gaps quality risks documentation issues corrective actions and improvement opportunities.

Responsibilities

• Conduct operational quality reviews including process observations documentation checks compliance verification evidence review and follow-up on corrective actions across internal operations and assigned client engagements.
• Analyze quality findings recurring issues audit results and operational trends toidentifyroot causes recommend improvements and support leadership reporting.
• Facilitate process walkthroughs quality briefings training sessions and knowledge-transfer activities to support consistent adoption of operational standards and quality expectations.
• Track corrective actions process gaps quality findings andimprovementitems through resolutionvalidatingthat agreed-upon actions have been completed and documented.
• Support quality assurance activities across multiple internal functions projects client engagements or operational workstreams whilemaintainingconsistency in review practices and documentation standards.
• Perform process observations and operational readiness reviews to confirm that procedures roles tools documentation and handoffs are clear complete and consistently followed.
• Adhere to KAI Partners quality management processes professional standards and ethical guidelines while exercising discretion and independent judgment.
• Accurately log work hours in designated platforms to meet compliance requirements.
• Perform other duties as assigned.

*Because KAI Partnersoperatesin a consulting environment responsibilities may vary by client engagement and businessneed. The duties listed above are intended to describe the essential functions of the role and are not intended to be an exhaustive list of all activities that may be assigned.

Skills and Qualifications

• Ability to assess business processes operational deliverables client-facing work products and project quality toidentifyrisks gaps corrective actions and improvement opportunities.

• Strong understanding of quality assurance quality control compliance review process improvement and consulting delivery standards in a professional services environment.

• Ability to develop and apply review checklists quality criteria action trackers risk logs process observations and summary reports to support consistent operational outcomes.

• Experience applying structured quality practices toidentifyfindings document supporting evidence track corrective actionsvalidateclosure and report recurring trends to support continuous improvement.

• Ability to evaluate operational requirements client expectations contractual obligations documentation standards and process effectiveness using a structured analytical approach.

• Strong facilitation and training skills including the ability to support quality reviews process walkthroughs operational readiness reviews stakeholder meetings knowledge transfer and lessons-learned discussions.

• Proficiencywith professional services documentation and collaboration tools such as SharePoint Microsoft Office Teams project workspaces action trackers or similar platforms.

• Strong analytical communication documentation organizational stakeholder-management and prioritization skills with a collaborative commitment to continuous operational improvement.

Work/Education Experience

• Bachelors degree inBusiness AdministrationOperations Quality Management Organizational Development Safety/Complianceor a related field or equivalent combination of education and relevant experience (Required).Additionalyears of experience may be substituted
• 59 years of experience in operational quality assurance compliance review process auditing safety/compliance management business operations process improvement training project coordination or related rolesrequired.

DesiredCertifications:

• PMI Professional in Business Analysis (PMI-PBA)
• Certified ScrumMaster (CSM)
• SAFeAgilist orSAFePractitioner

Compensation Range: $106000 - $126000

The salary range for this role may vary depending on the specific geographic location where this position is ultimately filled. Several factors including but not limited to a candidates experience education skills and certifications pay equity and organizational needs are considered when determining the posted salary addition eligible roles also qualify for a comprehensive benefits package.

Must be able to provide proof of education for all mandatory qualifications; all references will be verified.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

KAI Partners

KAI Partners Inc. is a Northern California-based small business that offers world-class management consulting and technology services to public and private sector clients on a variety of large-scale projects. The KAI Partners team has over 100 years of combined executive-level experience in information system design development implementation and testing. Our clients benefit from our proven program management project management and oversight program portfolio management Agile services organizational change management training enterprise architecture managed IT service and IT security support.

Experience:

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