Quality Assistant, Behavioral Health

Your story.â Our mission.â A perfect match.â

You have a place at OhioGuidestone the states leader in behavioral health! OhioGuidestone is the states leader in community behavioral health care serving around 26000 Ohioans each year.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day performing with the highest standards of excellence integrity and ethics.

• Review electronic health records to identify clients requiring timely follow-up in accordance with agency protocols quality standards and value-based care measures.
• Identify care gaps and notify clinicians and supervisors of client follow-up needs to promote continuity of care.
• Monitor completion of required outreach and follow-up activities communicating with staff as needed until care gaps are resolved.
• Facilitate timely communication between providers and clients by ensuring appropriate outreach activities are completed.
• Track quality measures care gap closure follow-up activities and performance metrics using Microsoft Excel and other reporting tools.
• Maintain accurate tracking spreadsheets databases and reports and prepare routine quality performance reports for leadership.
• Support adherence to agency quality standards clinical protocols payer requirements and value-based care initiatives across mental health substance use disorder (SUD) psychiatry and medical services.
• Communicate professionally and effectively with clinical staff and supervisors through email and other communication methods to promote timely follow-up.
• Maintain strict confidentiality of protected health information (PHI) in accordance with HIPAA and agency policies.
• Assist with quality improvement initiatives departmental projects and other administrative duties as assigned.
• Exhibit positivity flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High school diploma or equivalent.
• Minimum of one (1) year of experience in healthcare behavioral health medical office administration quality support or a related administrative position.
• Proficiency in Microsoft Excel Outlook and Microsoft Office applications.
• Associate or bachelors degree in healthcare administration psychology social work business administration or a related field.
• Experience working with electronic health records (EHRs).
• Experience in behavioral health healthcare quality population health or value-based care.

Qualifications:

• Mission driven; strong desire to make an impact.
• Exceptional attention to detail and organizational skills.
• Ability to perform structured record review with a high degree of accuracy and consistency.
• Intermediate proficiency with Microsoft Excel including maintaining tracking spreadsheets sorting and filtering data and preparing basic reports.
• Strong written communication skills particularly professional email communication.
• Persistent follow-through and the ability to monitor tasks through completion.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Possess a valid Ohio Drivers License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings including drug tests background checks and any other required assessments such as a physical examination and TB test.
• Commitment to maintaining strict confidentiality and safeguarding sensitive client information.
• Successfully complete pre-employment screenings including drug tests background checks and any other required assessments such as a physical examination and TB test.

What We Offer:

• Stable non-profit organization with 160 year track record!
• Clear career ladder for development path in various roles
• Opportunity to earn monthly $$$ bonus (select clinical/therapist and BHS roles only)
• Competitive medical benefitsincludingâa low-premium medical plan option foremployee or employee children!
• Free CEUtrainings
• 10 paid holidays (some are exchangeable)
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths job roles intern to hire and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

Required Experience:

Junior IC