Quality and Service Solutions Leader
Job Location:
Dallas, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Make a difference.
In this role you will:
Educate coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results.
Assist all departments in assessing service performance and business processes developing projects and plans for improvement and implementation of supply chain solutions.
Participate in joint sales calls with key and strategic customers promoting the Companys service solutions support through the building lifecycle including building maintaining and renovating.
Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers.
Prepare marketing material and presentations to assist in the sales process of Service Solutions offerings for use in meetings presentations conferences trade shows and Requests for Proposals.
Participate in the development and maintenance of metrics and reporting to measure and monitor quality cost revenue and effectiveness of service.
Develop communication systems to ensure the sharing of best practices of internal (between departments and branches) and external (between customers suppliers competition and similar industries) improvement practices and service solution offerings.
Participate in local and regional quality activities when authorized and important to quality goals; assist in implementation of ISO 9000 Standard monitoring district and branch adherence as required.
What you bring to the table:
1 year of experience required in Sales Finance Operations or Customer Service
2 years of experience preferred: Branch District or Corporate Sales and Operations experience; 3 years combined working experience with customers in both Electrical and CommData
Four-year degree or equivalent experience preferred
Must complete Certified Quality Improvement Associate (CQIA) Certification within six months of placement
Knowledge of the wholesale distribution industry
Knowledge of the Companys current strategies service solutions organizational structure department functions strongly preferred
Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)
Strong written and oral communication skills; strong interpersonal skills as an influencer and team player
Strong service orientation
Strong analytical skills with the ability to accurately and effectively gather interpret and report data
Strong project management skills
Ability to promote and sell service solutions to key stakeholders
Ability to train and mentor others
Compensation Details: The expected rate of payfor this position is starting at $60000 - $75000 annually depending on experience. This position is also incentive-eligible based on specific and relevant business metrics.
TheValue of Graybar:
At Graybar we are known for our comprehensive benefits and our employee stock ownership plan! Most regular full-time employees at Graybar may be eligible for a variety of benefits like:
Multiple plan options for Medical Dental Visionand Prescription Drugbenefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefitsat no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Planwith company match to help secure your future.
Paid Vacation& Sick Daysto spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidaysthroughout the year.
Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.
Volunteer with Community Time Offto give back to the community.
Predictable Work Schedulesto plan your life: no weekends or nights for most roles.
Celebrate your and others achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perksthat support your well-being and career growth.
Benefit eligibility may vary across locations and roles so be sure to check in with your recruiter for more information.
Why should you join Graybar
At Graybar our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values we welcome people from all backgrounds cultures and experiences into our company because we believe its the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect and we work to build a collaborative environment where our employees have the opportunity to grow learn and make a difference both as individuals and as part of the team.
Apply now and find out whats next for you.
Equal Opportunity Employer/Vet/Disabled
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About Company
Graybar is a leading North American distributor of high-quality electrical, communications, and data networking products, specializing in related supply chain management and logistics services.
