QI Field Services Manager

QI Field Services Manager - Livonia MIPosition Type: HybridSalary: $80000 - $85000/ you looking for meaningful work that uses your background in social services to impact a larger population As the Manager of QI Field Services you will provide leadership and support Quality services state-wide helping to implement Quality Improvement plans to meet and exceed service ImprovementAnalyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvementRepresent the state on the QI Network leadership team and participate in state staff meetingsIn partnership with the state leadership team and QI Director develop state-specific continuous quality improvement plansProvide technical assistance and subject matter expertise with regard to process improvement initiatives with a focus on quality assurance and improvementImplement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate informationPartner with Operations to identify training needs and to develop resources to meet those needsRisk ManagementOversee the implementation of the incident reporting system according to our Incident Management ProtocolOrganize and manage monthly trended incident reporting of system data to Operations for their review and actionConsult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employeesConduct complex and high-level internal investigationsConduct and/or review internal investigations for incidents involving alleged abuse and/or neglectImplement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirementsActively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitionsComplianceDevelop and oversee quality and compliance monitoring systems to measure the states compliance with the standards contractual obligations state and federal regulations and accreditation standardsSupport operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plansComplete Network Performance AuditsWork with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocolsProvide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol as well as other issues of non-compliance; provide training as necessaryCustomer EngagementPartner with state leadership and operations to develop improvement plans in response to customer engagement survey resultsCollaborate with Operations leadership to determine and implement local customer engagement activitiesCollaborate with state leadership and QI Director to design the strategy for completing the survey process in the stateDirect and manage the performance of QI Specialists in tandem with Operations supervisorsSupervise and manage assigned staff including performance evaluations scheduling orientation and training; resolve employee relations issues as needed; make decisions related to employmentTravel:Will be expected to visit facilities from Livonia to Ann Arbor to :Bachelors degreeMinimum of 5 years of experience in a social services field such as mental health child welfare brain injury intellectual/developmental disabilitiesExperience with Michigan State licensing a experience working for a CARF-accredited agency experience strongly preferredExcellent leadership skills with an ability to influence others and drive change; hands-on leader who promotes collaboration through exampleStrong attention to detail organizational skills and the ability to multi-task to meet deadlinesEffective communication skills to manage relationshipsSelf-motivated and collaborative; a team playerAdditional Qualifications for Adult Day Health Operating Group3-5 years of experience in support of DPH regulationsWhy Join Us Full compensation/benefits package for full-time employees.401(k) with company matchPaid time off and holiday payEnjoy complex work that makes a difference in the lives of those we serveCareer development and advancement opportunities across a nationwide networkEmployee Referral Program bonus opportunities for eligible rolesCome join our amazing team of committed caring professionals. Apply Today!