QI Field Services Associate

SUMMARYThe Quality Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State Federal and overall company requirements but most importantly to keep our clients safe and help them live their best JOB FUNCTIONSTo perform this job successfully an individual must be able to satisfactorily perform each essential function listed below. Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are weekly Quality Assurance reports in a timely mannerPresent consistent feedback to management regarding areas that need improvementEnsure 100% of clients participate in the client satisfaction surveyEnsure all clients receive a return call within 24 hours of calling and leaving a messageReview quality assurance standards study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programsCreates implements and monitors standard operating proceduresPerforms other related duties and activities as requiredSUPERVISORY RESPONSIBILITIESNoneMinimum Knowledge and Skills required for the JobThe requirements listed below are representative of the knowledge skill and/or abilities required to perform the job. Education and Experience: Associates degree in Human Services education psychology sociology or related field required Bachelors degree preferredMinimum two plus years related experienceCertificates Licenses and Registrations:Valid drivers license from state of residenceOther Requirements:Demonstrate knowledge of quality assurance procedures and federal state and local coalition laws and mandatesDemonstrate knowledge of computers and knowledge of data management processesDemonstrate knowledge of eligibility determination processes and filing proceduresTravel 0-25%Physical Requirements:Light work. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time the job is rated for light work.