QA Manager, eCommerce Technology

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cant. The Love Boat promises something for everyone.

The Quality Engineering (QE) Manager leads the software quality organization responsible for web mobile (React Native) and API test automation across digital products. This role defines the quality engineering vision shifts testing left integrates robust automated test suites into GitLab CI/CD pipelines and manages test environments and quality engineers to ensure fast defect-free production deployments.

Heres a summary of whatPrincessis looking for in a Quality Engineering Manager. Is this you

Responsibilities:

• QE Strategy & Automation Leadership: Formulate and implement comprehensive test automation strategies covering Web UI React Native mobile apps (iOS & Android) and backend GraphQL/.NET APIs.

• CI/CD & Tooling Integration: Oversee the expansion of automated test frameworks (Cypress Playwright Detox Appium Maestro) into GitLab CI/CD pipelines to achieve automated regression testing and rapid delivery velocity.

• Team & Resource Management: Direct internal quality engineers and offshore testing partners. Drive skill development test data management device cloud infrastructure (BrowserStack/Sauce Labs) and performance/load testing capabilities.

• Quality Metrics & Release Governance: Establish quality metrics (defect density automation coverage test execution speed) and enforce release quality gates in partnership with Product Engineering and DevOps leads.

• Administrative: Perform all other administrative and organizational duties as required (time keeping training travel collaboration and correspondence etc.)

Knowledge & Skills:

• Scope: Direct leadership of Quality Engineers (automation and manual). Quality oversight for web platforms mobile apps and supporting API services across digital release cycles. Oversees end-to-end quality assurance across ecommerce platforms including web mobile APIs and backend systems. Defines testing strategies for new features integrations and releases across multiple teams and geographies. Ensures quality across customer journeys payment systems inventory and third-party integrations..

• Problem solving: Identifies root causes of defects through data analysis logs and cross-functional collaboration. Resolves bottlenecks in test automation pipelines and CI/CD workflows. Develops scalable solutions for flaky tests environment instability and regression failures.

• Impact: Directly impacts application reliability guest experience software release velocity and brand reputation by preventing production defects and performance regressions. Improves release velocity and reduces post-release defects by implementing robust test automation. Enhances customer experience by ensuring seamless checkout search and personalization features. Drives measurable improvements in test coverage defect leakage and QA cycle time.

• Leadership: Requires strong QA leadership process transformation capabilities collaborative communication and team management skills. Manages and mentors QA engineers across manual and automated testing domains. Champions quality culture across engineering product and business teams. Leads test strategy reviews defect triage meetings and sprint planning sessions.

Essential/Minimum Qualifications:

• Bachelors degree in Computer Science Software Engineering Quality Management or equivalent experience.

• 12 years in Software Quality Engineering and Test Automation.

• 5 years of direct experience managing quality engineering teams supporting web and mobile applications.

Essential experience required:

• Experience testing ecommerce systems including checkout payments and product catalogs.
• Proven track record building end-to-end test automation solutions for React Native mobile apps and modern web platforms.
• Hands-on experience embedding automated test execution within GitLab CI/CD release pipelines.
• Demonstrated success managing onshore and offshore quality engineering resources.
• Strong command of test automation frameworks (e.g. Microsoft Playwright BRwoserstack low code Xray)
• Proficiency in API testing using tools like Postman or REST Assured
• Experience with CI/CD pipelines (e.g. Jenkins Gitlab Actions)
• Solid understanding of performance and security testing
• Familiarity with ecommerce platforms and guest-facing workflows (e.g. profile mgmt upsells loyalty)
• Deep understanding of Agile/Scrum development practices
• Experience with risk-based testing and test plan development
• Knowledge of bug tracking and test management tools (e.g. JIRA TestRail)
• Analytical mindset with attention to detail
• Adaptability in fast-paced evolving environments
• Problem-solving and critical thinking
• Commitment to continuous learning and improvement.

Travel:Less than 25% with shoreside travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands:Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

**This position is classified as hybrid. As an in-office role it requires employees to work from a designated Princess location Mondays through Thursdays. Fridays you can work from home.

Princess provides comprehensive and innovative benefits to meet your needs including:

What You Can Expect

• Cruise and Travel Privileges forYou andYourFamily
• HealthBenefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition& Professional CertificationReimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priorityiscompliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate VisionStatementand our Core Values at: anequal-opportunityemployer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodation with the application process upon your request asrequiredtocomply withapplicable laws. If you have a disability and requireassistancein this application process please contact .

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