QA Lead, Quality Engineering (The Architect of "It Just Works")

Do you believe the best bug is the one that never gets written Are you the kind of quality obsessive whod rather redesign the process that lets bugs in than spend your life swatting them at the end of the line And be honest have you already wired an AI agent into your test workflow and felt a little smug about it If so read on

Im the CTO at RTA and Im looking for a QA Lead Quality Engineering to own how quality happens across our entire engineering organization. This is not a people-management role. You wont have direct reports and thats the point: your job is to be a force multiplier. Youll set the practices build the tooling raise the bar and make every engineer product manager and QA analyst around you better at shipping software that just works. Youll do this hands-on and at the architecture level equal parts master craftsperson internal consultant and quiet revolutionary. If you want a role where influence comes from what you build and how you think rather than how many people report to you keep reading.

What We Are Looking For

• Is passionate about serving others.
• Takes pride in the craft of quality and finds fulfillment in seeing the whole team ship better not just in catching things themselves.
• Is comfortable being part of a team that thrives on healthy conflict. People with thin skin need not apply. No seriously. Youll be telling senior engineers how to make their code more testable.
• Is adaptable and open to feedback. You welcome constructive criticism and use it as a tool for continuous improvement.
• Passionately cares about our clients by helping them be more successful. Our clients are fleet managers parts clerks and automotive technicians who maintain everything from squad cars to school busesso everyone comes home safely at the end of the day.
• Thinks of themselves less while not thinking less of themselves. Other-centric compassionate and self-assured.
• Is willing to lift boxes clean floors and hold doors if thats what it takes to get something done because no job is beneath them.
• Takes ownership and initiative. You spot how to make things better and dont wait to be told.
• Loves to read learn grow and stretch themselves. Bonus points for each book youve read by Patrick Lencioni!

Specifically for This Job Someone Who:

• Lives and breathes shift left. You understand in your bones that quality is cheapest at the keyboard and most expensive in production. You spend your energy preventing defects better requirements testable design fast feedback loops not just detecting them at the end.
• Is genuinely deeply technical. You read the code. You can pair with an engineer on a tricky integration test reason about flaky pipelines and architect a test strategy across unit API contract integration and end-to-end layers. You know the testing pyramid isnt a suggestion.
• Is fluent in modern AI for quality and skeptical in the right places. Youve used AI to generate and maintain test cases expand coverage triage failures summarize root cause draft test data and turn plain-English requirements into executable checks. You know where AI accelerates the work and where it quietly introduces risk and you can tell the difference.
• Builds tooling not just test cases. You treat the quality platform as a product: CI/CD quality gates automation frameworks self-healing tests coverage dashboards and the developer experience around all of it. You make the right thing the easy thing.
• Owns practices across the org without owning people. You influence through clarity working code and trust. You set the standards that engineering and QA actually want to follow because they obviously make life better.
• Interfaces beautifully with Product and Engineering leaders. You can sit with a product manager and sharpen acceptance criteria then turn around and talk architecture with a staff engineer and translate fluently between them.
• Is data-driven about quality. Escape rate defect density mean time to detect flake rate coverage that actually means something you measure what matters and use it to drive change not vanity dashboards.
• Has familiarity with Cypress Playwright or similar modern automation frameworks and opinions about when to use which.
• Has extensive experience in software quality particularly within SaaS and has seen what great (and terrible) quality cultures look like up close.

What Youll Actually Do

• Define the quality strategy for RTAs products and the practices that make it real across every delivery team.
• Champion shift-left everywhere: testable design reviews definition-of-ready and definition-of-done that hold up fast and trustworthy feedback in CI and risk-based testing focused where it counts.
• Build and evolve the automation and AI tooling that lets a lean QA function punch far above its weight including responsibly integrating AI agents and assistants into the testing lifecycle.
• Coach and uplevel engineers and QA analysts on quality practices test design and AI-assisted workflows through example pairing and the occasional well-timed what if we tried it this way
• Partner with Product and Engineering leadership to bake quality into planning not bolt it on at the end.
• Watch the horizon. Quality tooling and AI are moving fast; you bring the best of it back and separate signal from hype.

Key Results Areas (aka the Job Outcomes)

• Fewer Bugs Born: Measurable reduction in defects introduced not just defects caught quality moves upstream.
• Faster More Trustworthy Feedback: Shorter test cycles and pipelines engineers actually trust with flakiness driven down.
• AI-Leveraged Quality: AI meaningfully woven into the testing lifecycle with documented gains in coverage speed or effort saved and clear guardrails.
• A Higher Bar Org-Wide: Quality practices adopted across teams because theyre good raising the whole orgs game without adding headcount.
• Customer Satisfaction: High customer satisfaction tied to product quality and reliability.

Qualifications

• Bachelors degree in Computer Science Computer Information Systems or a related field (preferred demonstrated mastery matters more).
• 7 years in software quality / quality engineering with a track record of setting practices and building tooling beyond your own desk.
• Hands-on automation experience (Cypress Playwright Selenium or similar) and comfort in a real codebase.
• Demonstrated use of AI tools in a quality or engineering workflow and a point of view on doing it responsibly.
• Strong grasp of CI/CD test architecture and agile delivery.
• Experience with JIRA Confluence and modern test management tooling.
• Proficient with Microsoft 365 products (Outlook Word Excel PowerPoint SharePoint).

The Bottom Line

Youve made it this far congratulations! Were looking for an ideal team player with an almost frightening intensity around quality and a passion for serving others someone whod rather make a hundred engineers better than be the best tester in the room (though you might be that too).

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring family-oriented atmosphere for both staff and clients and love that our work makes a positive impact on the lives we touch. Our clients carry kids in school buses first responders in emergency vehicles patients in ambulances food and medical supplies in trucks and people just taking the bus or train to work. We do meaningful work and we want our clients to have the best tools available to them.

Our office spaces are open spacious and colorful with plenty of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches and genuinely enjoy each others company. We offer some pretty unique perks and benefits as well as all the standard ones. Were happy to talk through all the options!

If all of this sounds like you and your type of company then click apply! Seriously weve asked you several times now and youre still readingbonus points for being thorough. Lets see if youre the one who makes it just works the most boring sentence in our release notes.

Compensation & Work Location

Total compensation for the role is between $130k and $150k DOE.

This is a full-time hybrid role in Glendale AZ working side by side with our product and engineering teams. If all of this is checking off the items on your list wed love to hear from you!

This position is classified as exempt and is not eligible for overtime pay

Why Top Talent Chooses RTA

We invest in our people period.

• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780$1950 annually)
• Garner Health HRA program: up to $1000 individual / $2000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental vision EAP life STD LTD legal plan and identity theft protection options
• Additional employee perks wellness initiatives and discount programs

The Part Were Most Proud Of

• 99% of employees say RTA is a Great Place to Work (Certified 3 years running)
• 30% ARR growth two years straight
• We are an AI-forward company building for the future

Big growth. Real benefits. Strong culture. A team that delivers.

Physical & Travel Requirements

This role has the following physical and travel requirements:

• Ability to sit or stand for extended periods
• Ability to work at a computer for prolonged periods
• Ability to travel up to 10% (minimal travel based on business needs)

Heading to RTA HQ

Coming from the east side Youll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall with quick access to the 101 from multiple directions. If all of this sounds like you and your type of company then click apply. Seriously weve asked you four times now and you are still reading. Bonus points for being thorough.

Reasonable Accommodation

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role please notify us at

Employment Notices

Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time with or without cause or notice subject to applicable law.

Employment with RTA may be contingent upon successful completion of a background check and other pre-employment screenings consistent with applicable law.

We cannot accept student visas or provide sponsorship at this time.

Equal Employment Opportunity

RTA is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable law.