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Public Works Dispatcher Lead

County

Job Location:

Milwaukee, WI - USA

Yearly Salary: $ 68956 - 81918

Posted: 3 July 2026 (30+ days ago)

Application Deadline: 9 October 2026

Vacancies: 1 Vacancy

Job Summary

Introduction

The City of Milwaukee is proud to employ a workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

Purpose

The Public Works Dispatcher Lead ensures efficientoperations of the Fleet Services Dispatch Office by supporting and coordinatingdaily office and communication functions including facilitating communicationbetween Dispatch and the Fleet Repairs Section to align fleet availability withscheduled assignments and staffing levels.

Essential Functions

Dispatch and Scheduling

Coordinate and lead daily dispatch communications via radio phone and email to ensure efficient support of field and fleet operations.
Perform and oversee daily scheduling of fleet equipment operators and support personnel
using Telestaff.
Dispatch and monitor field activities using Workforce Automatic Vehicle Location (AVL) ensuring accurate tracking of field service technicians utility crews and fueling trucks.
Coordinate Roll-Off operations by assigning box locations preparing daily schedules in Microsoft Excel and distributing staff assignments.
Ensure operational readiness by confirming next-day assignments with drivers operators and fleet/sanitation personnel.
Serve as a primary point of contact for drivers operators and field staff responding to assignment inquiries and resolving scheduling issues.
Process and manage employee availability including leave requests (vacation sick leave Family and Medical Leave Act (FMLA) and emergency leave) through scheduling systems.
Provide guidance and support to dispatch staff to ensure consistency accuracy and efficiency in operations.

Data Recording and Tracking

Maintain accurate and detailed records of work assignments dispatch activities and operational data.
Update and manage fleet asset locations and operational status in Fleet Focus and Samsara.
Document and update operational status across various fleet-related programs ensuring data integrity and accessibility.
Record and maintain fuel usage and fleet supply data using TMS Com.
Maintain records of service agreements rental equipment and vendor services.
Prepare process and maintain confidential employee performance documentation ensuring secure handling and accurate distribution tracking.
Document and support investigations of department-wide accidents using AssetWorks.
Track and maintain records related to fuel distribution and fleet supply usage.
Receive document and route citizen complaints to appropriate leadership ensuring proper follow-up and resolution.

Administrative Support

Provide timely and accurate fleet-related information in response to calls and inquiries from all stakeholders.
Prepare and distribute the daily after-hours on-call contact list.
Assist with onboarding processes including new hire orientation and completion of I-9 employment eligibility documentation.
Coordinate Commercial Drivers License (CDL) testing applications scheduling and fee processing for operators.
Communicate assignments and coordinate work with private contractors performing services.
Notify driver instructors of fleet accidents and coordinate communication with Milwaukee Police Department non-emergency services.
Ensure compliance with departmental policies safety regulations and operational procedures.
Activate and manage fuel cards including issuing new and replacement cards to operators.
Monitor adherence to scheduling protocols communication standards and data entry requirements.
Identify process improvement opportunities within dispatch scheduling and reporting functions to enhance service delivery.
Serve as a liaison between management field personnel and administrative staff to ensure clear and effective communication.

Snow and Ice Control

Maintain and update workforce availability for snow operations and other critical response efforts.
Support 24-hour snow and ice control operations as an active member of the dispatch team.
Coordinate and execute snow operation communications including contacting drivers and documenting activity in the snow database.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

Conditions of Employment

The Public Works Dispatcher Lead must be willing and ableto:

Work variable and extended hours to meet the Citys needs during weather-related events and other emergencies that may include evenings weekends and holidays.
Withstand prolonged exposure to variable and extreme weather conditions including rain wind excessive heat intense cold and snow.
Be available 24 hours per day/365 days per year in the event of an emergency operation including DPW snow and ice control operations.

Minimum Requirements

Four years of experience at a dispatch or high-volume customer call center.

Equivalent combinations of education and experience may beconsidered.

NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

Desirable Qualifications

Lead worker or trainer experience in a dispatch or high-volume customer call center.
Familiarity with City of Milwaukee streets and service area districts.

Knowledge Skills Abilities & Other Characteristics

Technical

Ability to efficiently utilize office equipment including telephones copiers and fax machines.
Proficiency using Microsoft Office Suite specifically Outlook Word Excel PowerPoint SharePoint and Teams.
Ability to learn job-specific computer systems and software.
Accurate keyboarding and data entry skills.
Ability to accurately maintain departmental records.
Ability to read and interpret job-related materials.
Ability to memorize information conduct online research and navigate quickly between multiple data entry systems in different formats and multiple online resources.
Ability to understand and follow instructions.
Knowledge of the English language including proper sentence structure grammar and punctuation.

Communication Interpersonal and Customer Service

Verbal communication skills including the ability to share information and respond to questions clearly via radio and telephone.
Written communication skills to prepare clear and concise business correspondence and reports.
Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
Knowledge of customer service best practices and the ability to incorporate them into operations.
Ability to consistently handle a high volume of telephone calls and customer inquiries.
Active listening skills and patience.
Conflict resolution skills and the ability to resolve escalated complaints and remain calm in stressful situations.

Judgment and Professionalism

Ability to plan organize initiate prioritize and complete work to achieve objectives promptly within deadlines and with limited supervision.
Ability to work effectively under pressure and tight time constraints to handle a high volume of telephone calls and customer inquiries.
Ability to use sound judgment to make decisions.
Ability to perform work with a high degree of accuracy detail and quality.
Ability to be diplomatic discreet and tactful.
Honesty integrity and the ability to maintain confidentiality.
Ability to serve as an effective and efficient steward of City resources.

Current Salary

The current salary range (Pay Range 2GN) is $66304-$78768annually and the current resident incentive salary range for City of Milwaukeeresidents is $68956-$81918 annually. Appointment above the minimum ispossible based upon level of experience and other qualifications and is subjectto approval.

BENEFITS:

The City of Milwaukee provides a comprehensive benefitprogram which includes the following: