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Public Works Dispatcher 2

County

Job Location:

Milwaukee, WI - USA

Yearly Salary: $ 60334 - 77153

Posted: 3 July 2026 (30+ days ago)

Application Deadline: 9 October 2026

Vacancies: 1 Vacancy

Job Summary

Introduction

The City of Milwaukee is proud to employ a workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants pleaseconsider the following opportunity.

Purpose

The Public Works Dispatchers ensure efficient operations ofthe Fleet Services Dispatch Office by supporting and coordinating administrativeand communication functions.

The department may fill positions at the Public WorksDispatcher 1 or 2 level based upon candidate qualifications. Candidates willbe placed on the highest-level list for which they qualify.

Essential Functions

Dispatch and Scheduling

Communicate via radio phone in-person and email to ensure efficient support of field and fleet operations.
Schedule fleet equipment operators and support personnel in Telestaff.
Dispatch assignments and record information using Samsara ensuring accurate tracking of field service technicians utility crews and fueling trucks.
Confirm next-day assignments with drivers operators and other Fleet/Sanitation division employees.
Communicate assignments to private sector entities performing work on the Citys behalf.
Dispatch and document the activities of the divisions Roll-Off operation; prepare the daily Roll-Off box location/assignments using a SharePoint file and distribute to employees and managers.

Data Recording and Tracking

Accurately record work assignment information while observing management scheduling guidelines.
Maintain and update vehicle locations in AssetWorks and Samsara.
Update and record the status of daily dispatch operations and fleet-related programs.
Record and maintain fuel and fleet supplies information in TMS Com.
Maintain information pertaining to service agreements rental equipment and vendors.
Receive and process complaints; forward complaints to departments for further action and follow-up.
Prepare and document Department of Public Works (DPW) accident-related records in AssetWorks.

Administrative Support

Answer calls from DPW locations and provide requested fleet support and service information.
Address assignment inquiries from drivers operators and field employees.
Activate fuel cards and create replacement cards.
Prepare and distribute the daily after-hours on-call contact list.
Prepare employee disciplinary documents and maintain a distribution list to verify when issued.
Prepare and process Commercial Drivers License (CDL) testing applications collect fees and maintain testing schedule.
Assist with new hire orientation and process I-9 paperwork.
Process and communicate time-off requests for vacation sick leave bereavement leave and the Family and Medical Leave Act (FMLA).
Inform driver instructors of fleet accidents and contact the Milwaukee Police Department (MPD) Non-Emergency division.
Participate as a member of the Dispatch office staff and assist other city departments during extended hours holidays and weekend operations.

Snow and Ice Control

Maintain employee availability information for drivers and operators from supporting departments for snow operations.
Participate as a member of the general ice control and snow plow team which operates 24 hours a day during snow operations.
Participate as a member of the team that contacts snow drivers at the start of snow operations and throughout the operation; record information in the Snow Database.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

Conditions of Employment

The Public Works Dispatchers 1 and 2 must be willing andable to:

Work variable and extended hours to meet the Citys needs during weather-related events and other emergencies that may include evenings weekends and holidays.
Withstand prolonged exposure to variable and extreme weather conditions including rain wind excessive heat intense cold and snow.
Be available 24 hours per day/365 days per year in the event of an emergency operation including DPW snow and ice control operations.

Minimum Requirements

PUBLIC WORKS DISPATCHER 1

Two years of experience at a dispatch or high-volume customer call center.

PUBLIC WORKS DISPATCHER 2

Three years of experience at a dispatch or high-volume customer call center.

Equivalent combinations of education and experience may beconsidered.

NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

Desirable Qualifications

Familiarity with City of Milwaukee streets and service area districts.

Knowledge Skills Abilities & Other Characteristics

Technical

Ability to efficiently utilize office equipment including telephones copiers and fax machines.
Proficiency using Microsoft Office Suite specifically Outlook Word Excel PowerPoint SharePoint and Teams.
Ability to learn job-specific computer systems and software.
Accurate keyboarding and data entry skills.
Ability to accurately maintain departmental records.
Ability to read and interpret job-related materials.
Ability to memorize information conduct online research and navigate quickly between multiple data entry systems in different formats and multiple online resources.
Ability to understand and follow instructions.
Knowledge of the English language including proper sentence structure grammar and punctuation.

Communication Interpersonal and Customer Service

Verbal communication skills including the ability to share information and respond to questions clearly via radio and telephone.
Written communication skills to prepare clear and concise business correspondence and reports.
Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
Knowledge of customer service best practices and the ability to incorporate them into operations.
Ability to consistently handle a high volume of telephone calls and customer inquiries.
Active listening skills and patience.
Conflict resolution skills and the ability to resolve escalated complaints and remain calm in stressful situations.

Judgment and Professionalism

Ability to plan organize initiate prioritize and complete work to achieve objectives promptly within deadlines and with limited supervision.
Ability to work effectively under pressure and tight time constraints to handle a high volume of telephone calls and customer inquiries.
Ability to use sound judgment to make decisions.
Ability to perform work with a high degree of accuracy detail and quality.
Ability to be diplomatic discreet and tactful.
Honesty integrity and the ability to maintain confidentiality.
Ability to practice data safety with processing forms and computer usage.
Ability to serve as an effective and efficient steward of City resources.

Current Salary

PUBLIC WORKS DISPATCHER 1

The current salary range (Pay Range 5IN) is $58014-$74186 annually and the current resident incentive salary range for City of Milwaukee residents is $60334-$77153 annually.

PUBLIC WORKS DISPATCHER 2

The current salary range (Pay Range 5JN) is $60973-$77296 annually and the current resident incentive salary range for City of Milwaukee residents is $63412-$80388 annually.

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