Public Services Assistant Multiple Locations 22.5, 30, and 40 Hours

Join the King County Library System as a Public Services Assistant!

King County Library System is accepting applications for Public ServicesAssistant (PSA) positions to fill openings throughout our library system. This recruitment will be used to build a pool of qualified candidates for vacancies across the entire county as weexpand service to our communities.

***Please note that available schedules hours and work locations will vary by vacancy and will be discussed with candidates during the hiring process. While applying for these roles you will have the opportunity to indicate your schedule and location availability in the supplemental questions.***

Public Services Assistantsplay a vital role in connecting patrons with the resources technology and services they this position youll provide responsive and knowledgeable support through in-person online and phone interactions helping patrons access library resources troubleshoot technology navigate information complete circulation transactions and participate in library programs. Every interaction contributes to creating a welcoming inclusive and positive library experience.

If youre passionate about connecting people with information technology and community resources while creating welcoming experiences for all we encourage you to apply!

REQUIRED: Applicants must attach a current resume and cover letter which addresses relevant work experience education and training as it relates to this position.

Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however any new duties will remain within the scope of the job.

• Provides information and readers advisory assistance in person online and over the phone.
• Facilitates patron use of library collections through reference interviews literature electronic searches and instruction in the use of catalogs paper and electronic resources.
• Educates trains and assists patrons with library technology equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance as necessary.
• Assists patrons and staff with full range of circulation duties including check-in/check-out use of materials handling equipment shelving materials locating materials at different locations and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents concerns and conflicts ensuring the Code of Conduct is followed orredirects as appropriate.
• Promotes and displays materials services and programs.
• Assists with delivery preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions and associated reconciliation and deposits.

1. Attends and actively participates on internal committees.
2. Provides mentoring and training for staff in areas of expertise.
3. Performs duties of lower classifications as needed.
4. Performs other related duties as assigned.

Education and Experience

The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• Associates or technical degree or certificate.
• Three years experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook Word Excel and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

• None.

Physical Demands

While performing the duties of this job the employee will:

• Frequently stand and walk throughout work shift and occasionally will sit.
• Frequently reach out at chest level and occasionally reach up or down with hands and arms.
• Frequently use hands in conjunction with frequent finger use. Keyboarding. may be repetitive up to seldom.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work including use of a computer monitor.
• Occasionally bend stoop or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work Environment

Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high speed automated systems. Incumbent must be available for a varied work schedule including evenings and/or weekends which may change periodically. Travel between assigned work locations may be required.