Public Safety Operations Manager | Full-Time | Miami Beach Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

Under the direction of the Director of Public Safety & Transportation the Public Safety Operations Manager is responsible for delivering the highest level of customer service while maximizing operational efficiency. Main responsibilities include directing overall leadership planning administration and management of assigned Public Safety & Transportation Department operations including transportation operations loading dock operations event logistics parking operations and other operational functions as assigned.

The Public Safety Operations Manager provides leadership to assigned department personnel contractors vendors and operational partners and is responsible for coordinating event-related transportation logistics public safety and operational support activities. This includes working closely with internal MBCC departments contract partners vendors exhibitors Event Managers show management transportation providers public safety stakeholders and local agencies on operational issues and projects as directed.

Duties include supervising and managing staff that support transportation logistics event operations and public safety functions while maximizing efficiency and ensuring safe and effective operations. The Public Safety Operations Manager ensures staff members contractors and patrons comply with applicable safety rules regulations and MBCC policies. The Public Safety Operations Manager also ensures a coordinated effort in the preparation execution and demobilization of events while supporting the overall goals and objectives of the Public Safety & Transportation Department.

This role pays an annual salary of $69000-$79000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 16 2026.

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation the MBCC provides a world-class state-of-the-art event venue for exceptional conferences conventions tradeshows and meetings. The new 800-room connected Grand Hyatt Miami Beach is under development and slated to open in late 2027.

A LEED Silver certified green building the venue includes a magnificent Grand Ballroom 500000 square feet of flexible exhibition halls 4 junior ballrooms outdoor terraces & parks 84 breakout rooms and an onsite parking garage with 800 parking spots including disabled accessible and Electric Vehicle (EV) charging spaces as well as bike racks. The MBCCs immediate proximity to lively South Beach Lincoln Road Ocean Drive and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Emergency Management Incident Response & Risk Mitigation

• Ensures all operational matters incident reports investigations risk concerns staffing issues and safety-related observations are communicated to the Director of Public Safety & Transportation in a timely manner.
• Reviews and when necessary completes incident reports and ensures proper documentation and follow-through.
• Assists the Director of Public Safety & Transportation in responding to emergencies incidents demonstrations protests fires storms medical emergencies and other situations requiring action.
• Participates in event-specific risk assessments and operational planning efforts including recommendations regarding staffing levels transportation operations traffic management emergency access and public safety support.
• Supports investigations involving incidents guest or employee injuries theft workplace violence operational disruptions and other safety or security-related events.
• Participates in after-action reviews (AARs) following incidents major events drills or emergency activations and assists in tracking corrective actions.
• Supports risk mitigation initiatives including crowd management planning hazard identification contractor oversight emergency access planning and campus safety improvements.

Emergency Preparedness Life Safety & Regulatory Compliance

• Maintains strong working relationships with the Miami Beach Police Department Miami Beach Fire Rescue emergency management officials and other public safety partners to support event operations emergency preparedness and incident response activities.
• Coordinates and participates in emergency drills exercises tabletop exercises and training programs including fire evacuation severe weather active threat medical emergency and other emergency preparedness initiatives.
• Supports the operation and effectiveness of the MBCCs CCTV access control life safety and security systems by identifying operational concerns reporting deficiencies and coordinating corrective actions with appropriate stakeholders.
• Assists in identifying documenting and correcting life safety transportation operational and workplace hazards throughout the MBCC campus.
• Supports compliance with applicable federal state and local regulations including OSHA requirements NFPA standards Florida Statutes city ordinances and MBCC policies related to life safety emergency preparedness transportation operations and workplace safety.

Operational Leadership & Cross-Functional Support

• Serves as a cross-functional leader within the Public Safety & Transportation Department and may provide support across security operations transportation operations emergency preparedness event logistics and special projects as directed.
• Coordinates with internal departments contractors vendors and external stakeholders to ensure transportation loading dock waste management and operational support services are delivered effectively and in accordance with MBCC policies.

Business Operations Vendor & Financial Management

• Supports the administration and oversight of vendor invoices billing discrepancies accounts payable accounts receivable and other financial processes related to transportation waste management parking and departmental operations.
• Manages the MBCCs waste management operations including vendor coordination service delivery oversight issue resolution and compliance with operational requirements.
• Supports the MBCCs sustainability initiatives and programs by coordinating transportation waste diversion recycling and operational efforts that contribute to venue sustainability goals.
• Assists with the review tracking and reconciliation of departmental expenditures invoices purchase requests and budget-related documentation as directed.

Supervisor Responsibilities

• Manages the work of assigned Public Safety & Transportation Department personnel contractors vendors and operational partners including loading dock transportation logistics waste management and event support functions.
• Supervisory responsibilities include planning assigning and directing the work of assigned employees to include performance assessments employee engagement and recognition coaching and disciplining employees in conjunction with People & Culture and Director of Public Safety & Transportation resolving problems and complaints.
• Carries out supervisory responsibilities in accordance with Oak View Groups policies and applicable laws.
• Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with People & Culture; and addressing complaints and resolving problems.

Education & Professional Experience

• Some college coursework is preferred; however relevant experience may be substituted for college coursework.
• 3-5 years of progressively responsible experience in public safety security transportation operations loading dock operations event logistics shipping and receiving or a related operational environment strongly preferred.
• Previous experience in a convention center stadium arena public assembly facility or similar venue in a leadership or supervisory capacity is highly desirable.

Public Safety Transportation & Venue Operations

• Working knowledge of public safety operations emergency preparedness transportation planning loading dock management traffic flow parking operations and event logistics within a large public assembly venue.
• Experience coordinating with law enforcement fire rescue emergency management agencies show organizers municipal transportation departments commercial carriers valet operators contractors and other operational stakeholders to support safe and efficient venue operations.
• Experience coordinating complex event logistics involving commercial vehicle access exhibitor move-in/move-out operations valet services traffic management and cross-functional operational partners is highly desirable.
• Experience working in a unionized environment and a working knowledge of transportation operations loading dock management traffic control parking operations and applicable local state and federal regulations related to public assembly venues are preferred.

Leadership & Professional Competencies

• Strong critical thinking analytical and problem-solving skills.
• Ability to work well with team members and effectively navigate stressful situations.
• Excellent leadership skills.
• Good conflict resolution skills.
• Working knowledge of the principles of facility management public safety operations venue services and operational equipment for a similar public assembly facility.

Skills and Abilities

• Bilingual (English/Spanish or English/Creole) is highly preferred.
• Excellent organizational planning and time management skills.
• Strong interpersonal communication skills with the ability to effectively communicate in a professional business environment.
• Strong customer service skills with the ability to remain professional and composed in high-pressure situations.
• Ability to interact effectively with team members at all levels of the organization including executive leadership clients contractors vendors public safety agencies and government officials.
• Ability to effectively lead supervise coach and develop team members while fostering a positive and accountable work environment.
• Ability to prioritize and manage multiple assignments projects and operational priorities simultaneously in a fast-paced event environment.
• Ability to read interpret and apply contracts operating agreements policies and procedures related to transportation parking public safety and venue operations.
• Ability to work long and irregular hours including nights weekends and holidays.
• Strong leadership decision-making conflict resolution and problem-solving skills.
• Professional presentation appearance and work ethic.

Technology Skills

• Demonstrated proficiency with Microsoft Office Suite (Microsoft Word Excel PowerPoint Outlook and SharePoint).
• Preferred knowledge of event and venue management software incident reporting systems security technology platforms and Adobe Acrobat.
• Proficiency in using collaboration and workflow tools (e.g. Microsoft Teams SharePoint and similar platforms) to drive communication alignment and accountability across departments.
• Ability to leverage emerging technologies including artificial intelligence to enhance public safety operations improve operational efficiency support data-driven decision-making and elevate the overall guest and team member experience.

Certifications and Licenses

• Valid Florida Class D Security License is required.
• Valid Florida Driver License with an acceptable driving record required.
• OSHA 30-Hour General Industry Certification is preferred.
• CPR AED and First Aid certification (American Heart Association or American Red Cross) preferred.
• IAVM Crowd Management Certification or the ability to obtain it within a reasonable period following hire is highly desirable.

Physical Demands

• Ability to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.
• Must be able to frequently lift and/or move heavy objects.
• Must be able to perform prolonged periods of walking standing reaching bending kneeling and lifting.

Work Conditions

• Must be comfortable working in indoor and outdoor work settings with mild to moderate exposure to the environmental conditions.
• Must be able to climb stairs and ladders and walk extended distances to access all areas of the facility and campus.
• Must be comfortable working in environments with moderate to loud noise levels depending on operational activities and events.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.