Public Safety Dispatcher

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Nevada Department of Wildlife (NDOW) is recruiting for Public Safety Dispatcher within the Law Enforcement Division. The position provides law enforcement and public safety dispatch services to State of Nevada Game Wardens US Forest Service Law Enforcement Officers Bureau of Land Management Rangers and US Fish and Wildlife Officers via NDOW radio frequencies throughout the State of Nevada from the central dispatch center in Reno. Dispatch center hours are from 6am to 11pm with each shift being 10 hours. NDOW dispatch center is not a 911 PSAP center and has Thanksgiving and Christmas holidays off. Dispatchers provide general dispatch services for all non-law enforcement NDOW employees in the field and for the departments two helicopters. Dispatchers are responsible for answering incoming phone calls from members of the public as well as other dispatch centers and law enforcement officers. Candidates are required to pass a background check and maintain NCIC certification throughout employment. Position is required to work weekends holidays and shift work. Shifts are assigned based off seniority.

Graduation from high school or equivalent education and one year of work experience; OR certification as a Public Safety Dispatcher; OR one year of experience as a Senior Communications Call Taker in Nevada State service

Operate dispatch equipment proficiently; determine which information resource to access and what should be transmitted for expediency and situational relevance; enter retrieve and edit data; ensure accurate storage of the systems activities; destroy records in accordance with federal and State laws regulations policies and procedures governing various criminal justice information systems; interpret information received and transmitted; access information resources and/or databases; and dispatch specialized emergency support units when appropriate.

Provide dispatch support to various law enforcement entities and/or peace officers outside of the agency following each entitys procedural guidelines and ensuring contracted services are performed; ensure adherence to the laws regulations policies and procedures governing various criminal justice information systems.

Respond to routine and emergency telephone calls from citizens and law enforcement/criminal justice entities; take control of the conversation and extract pertinent information; determine whether the caller is authorized to receive the requested information; assess appropriate information resources; answer off-hour calls for other entities as assigned.

Enter modify confirm query clear and delete warrants by accessing various criminal justice information systems; produce warrant abstracts upon requests by law enforcement/criminal justice agencies as assigned.

Provide daily and routine equipment maintenance by troubleshooting problems and correcting/adjusting if possible; consult manuals and vendor contracts; contact vendor or repair service for service call; and prepare written documentation of equipment problem and resolution.

Assist in training new employees and provide orientation in accordance with communications center policies and procedures; observe and coach on dispatch work at the computerized consoles; and provide instruction regarding policies procedures and functionality of the various criminal justice systems.

Perform related duties as assigned.

Under limited supervision incumbents perform the full range of duties described in the series concept.

Detailed knowledge of: capabilities and screen formats of criminal justice information systems; communications center functions and capabilities to train others.

Working knowledge of: security confidentiality and privacy regulations; maintenance contracts for resolution of equipment malfunctions; location of law enforcement units assigned geographically throughout the responsible area of the assigned Communications Center; agency procedures policies and programs; functions and communications procedures of other entities serviced; law enforcement terminology as applied to operating a computerized dispatch console; geography of Nevada and its major highways.

Ability to: handle a large volume of radio telephone and telecommunication traffic; work independently and follow through on assignments with minimal direction; law enforcement terminology as applied to operating a computerized law enforcement dispatch console; efficiently and accurately respond to requests for information using criminal justice information systems; recognize emergency situations and take appropriate action; and all knowledge skills and abilities required at the lower levels.

Recruiter Contact Information: Susan Ashley -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.