Public Safety Dispatch

Work Shift:

Job Summary:
The Public Safety Dispatcher displays analytical and organizational skills necessary to receive evaluate and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations. Exhibits technological competency to utilize complex telecommunications alarms and computer systems.


Primary Duties and Responsibilities:

Emergency and Non-Emergency Dispatch

Answer evaluate prioritize and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers



Communications Monitoring

Monitor and process calls from large number of incoming telephone lines intercom lines emergency call boxes and alarms

Security Systems Monitoring and Emergency Response

Monitor complex system of alarms computerized access control and CCTV Must remain calm and focused during life and death incidents to ensure Police Security and Medical response is appropriate and complete



Public Safety Support

May perform Public Safety Officer duties when assigned

Performs other related duties as required



Minimum Required Qualifications:

Experience - Two (2) years of customer service/telecommunications military law enforcement or security experience



Preferred Qualifications:

Education - A high school diploma or equivalent. Additional training beyond high school

Certification - APCO IAHSS or related certification



Physical Requirements:

Medium Max 25 lbs.: Up to 25 lbs. 0-33% of the work day (occasionally); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers typing reading writing). Physical demands may vary depending on assigned work area and work tasks.



Environmental Factors:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure bio-hazardous waste chemicals/gases/fumes/vapors communicable diseases electrical shock floor surfaces hot/cold temperatures indoor/outdoor conditions latex lighting patient care/handling injuries radiation shift work and travel may be required. Use of personal protective equipment including respirators. Environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.

Scheduled Weekly Hours:

40

FTE:

1

Expanded Work Shift:

On Call: