Public Health Office Assistant

Position Summary:
The Client is seeking a Primary Care Public Health Office Assistant to support clerical and administrative functions within local health department primary care clinics. The role will support patient registration appointment scheduling check-in/check-out patient communications referral coordination and other clinic operations. The ideal candidate will be customer-focused self-motivated team-oriented and willing to travel throughout the region as needed.

• Schedule and manage patient appointments.
• Inform patients of visit requirements and provide appointment reminders/follow-up.
• Collect and update patient demographic information for registration.
• Review documentation to determine eligibility for federal and state programs.
• Enter and retrieve information using health department management information systems.
• Work with multiple computer software systems to input and retrieve information.
• Process and balance the cash drawer while maintaining fiscal accuracy.
• Explain client rights and responsibilities related to program participation.
• Obtain prior authorization before releasing medical information as required.
• Assist with insurance prior authorizations by gathering and submitting required documentation.
• Prepare appropriate forms for requested services to support efficient clinic flow.
• Scan and index patient records into the electronic medical record (EMR).
• Maintain a positive constructive and cooperative work environment.

• High School Diploma or equivalent.
• At least 2 years of full-time customer service and/or clerical/office experience.
• Current drivers license required.
• Must successfully complete a Tennessee Bureau of Investigation (TBI) background check.
• College coursework may substitute for required experience up to a maximum of two years.

• Medical front-office experience preferred.
• Knowledge of medical terminology for accurate scheduling.
• Familiarity with insurance coding and healthcare administrative processes preferred.
• Please send applications to