Public Benefits Supervisor

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! Were proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic growing community thats The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest-growing counties in the country known for its excellent quality of life and strong economy while embracing its historic presence. Located 35 miles west of Washington DC Loudoun County offers a diverse blend of cultural recreational and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Supervisor. The successful candidate will join the Public Benefits team within the Department of Family Services which envisions better health safety and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Make a meaningful impact in your community while leading a team dedicated to helping individuals and families access essential public assistance programs.

The Loudoun County Department of Family Services is seeking an experienced and motivated Public Benefits Supervisor to join our Public Benefits Unit. This leadership role offers a unique opportunity to guide and develop a team of eligibility professionals while ensuring residents receive timely accurate and equitable access to critical services including the Supplemental Nutrition Assistance Program (SNAP) Medicaid and Temporary Assistance for Needy Families (TANF).

As a Public Benefits Supervisor you will provide direct supervision to a team of approximately 68 eligibility staff responsible for processing applications and managing ongoing public assistance cases. You will play a key role in ensuring compliance with state and federal regulations maintaining high standards of program integrity and promoting operational excellence through coaching quality assurance and performance management.

In addition to overseeing eligibility operations you may serve as the lead for a specialized program area including Customer and Triage Services Long-Term Services and Supports (LTSS) Training and Quality Control Energy Assistance or Refugee Cash Assistance.

What Youll Do

• Lead coach and develop a team of eligibility professionals to achieve performance goals and deliver exceptional customer service.
• Monitor casework and service delivery to ensure compliance with state timeliness accuracy and program integrity standards.
• Analyze reports workload data and case activity to identify trends address challenges and improve operational outcomes.
• Provide guidance and technical expertise on complex eligibility determinations policy interpretation and case resolution.
• Deliver training mentoring and professional development opportunities to enhance staff knowledge and performance.
  
• Collaborate with community partners agency leadership and state stakeholders to support program objectives and service delivery.
• Respond to escalated customer concerns and support staff in resolving complex service issues.
• Foster a culture of accountability continuous improvement teamwork and customer-focused service.
  

• Comprehensive knowledge of SNAP Medicaid and TANF policies procedures and eligibility requirements.
• Strong leadership and supervisory experience including coaching mentoring employee development and performance management.
• The ability to interpret and apply complex public assistance policies while ensuring accurate and timely program administration.
• Experience developing and delivering presentations training programs and staff development initiatives.
• Excellent written verbal and interpersonal communication skills.
• Strong organizational analytical and problem-solving abilities.
• The ability to remain calm professional and solution-oriented in a fast-paced environment.
• A commitment to customer service and the ability to build and maintain effective working relationships with staff customers community partners and stakeholders.

Bachelors degree in a Human Services field related and three (3) years of professional experience in a social services public benefits department including one (1) year supervisory experience or equivalent combination of education and experience.

Preferred Qualifications:

• Experience supervising staff responsible for both intake and ongoing case management functions.
• Experience monitoring performance related to timeliness accuracy and payment error reduction initiatives.
• Experience handling complex customer service issues and resolving escalated concerns.
• Bilingual (English/Spanish)
  
  

The successful candidate must:

• Pass pre-employment background check including criminal credit CPS and DMV checks.
• Have a valid drivers license and good driving record (driving records may be reviewed annually for continued qualification).
• Hold (or obtain if so permitted) licenses required by law for assigned position.
• Hold and or obtain additional certifications required by the Department.
  

Equal Employment Opportunity
Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer we consider all qualified applicants regardless of age color disability gender identity genetic information national origin political affiliation race religion sex sexual orientation or other non-merit factors.

Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at
oremail Human Resources.