Public Benefits Specialist Entry

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As aPublic Benefits Specialist - Entryyou will work in ourKlamath FallsofficeassistingOregonians in-person.

Opportunity awaits!

In Oregon we believe that every individual deserves the right to live their best life supported by person-centered services that prioritize independence safety and cultural respectjoin us in making this vision a reality apply today!

Summary of Duties

As aPublic Benefits Specialist - Entryyou will:

• Support the infrastructure of the office by supporting the day-to-day operation including providing agency forms and directing Oregonians toappropriate servicesor resources.

• Provide backup support toLakeviewoffice when necessary.

• Assist Oregonians by providing support in person over the phone and by email to resolve any questions or concerns with the application for Oregon Eligibility system for ODHS Oregon Health Authority (OHA) and Department of Early Learning and Care (DELC) programs.

• Issue and receive EBT cardshelp clients resolve EBT card problems and ensure the securitycontroland maintenance of the EBT process is in place.

• Assisting Oregonians through a trauma informed lens creating a welcoming environment for the public.

• Financial duties that may include tracking issuing and accounting for all financial actions and requirements needed.

• Providing support for the business functions within the the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

Minimum Qualifications

• (2)Two years of experienceworking in a reception area or call centereither interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g. data entry assuring information on applications is complete andaccurate completing necessary documents etc.); OR

• An associate degree ina BehavioralScience Social Science or a closely related field AND six months of experience working in a busy reception area or call centereither interviewing to obtain information or providing customer service; OR

• An equivalent combination of education training and experiencerelativeto the class concept.

Essential Attributes

We are looking for candidates with:

• Customer Service:Experience providing front-line customer serviceand on the phoneserving a diverse clientele.

• Information Technology:Proficient in Microsoft Office Suite and other software for scheduling data entry documentation and internal communication supporting smooth office operations and client service delivery.

• Time Management:Experience using time management organization and prioritization skills to track and complete tasks.

• De-escalation: De-escalate high-stress situations using clear communication and consistent approaches to resolve conflict and stabilize clients.

• Communication:Demonstratedability to adapt communicationstyles toeffectivelyin written and verbally toconvey complex rules regulations and procedures to diverse audiences.

• Customer Care: Demonstratedexpertisein supporting customers facing financial or emotional hardship with professionalism empathy and compassion.

• Confidentiality: Skilled in handling collecting and safeguarding confidential and sensitive information.

Attention all candidates!Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials willdetermineif you are selected to move forward in theselectionprocess. Please include detailed work and education history.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwisestatedby the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age date of birthattendanceor graduation dates from an educational institution during the application process.

Working Conditions

• Work schedule is a tradition work week Monday-Friday8AM - 5PM; hours of work may fluctuate based on service needs. Occasionally overtime compensation may berequired including evening and weekend work.

• Occasional travel isrequiredfor attending meetings training and other case related need to travel to Lakeview to provide support.

• Some travel may be in hazardous weather conditions.

• Experience constant contact with the public including contact with andpossibly de-escalatingcustomers experiencing emotional and financial stress.

• Experience high volume of computer work using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily andrequirethe ability to be flexible in application of procedures.

• This positionisin the store front office.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or backgroundcheckmay lead to disqualification.Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you willbe requiredto complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that youare authorized towork in the United States.

• May require a valid drivers license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Groupcommunities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of thelisted salary range).

• Amazingbenefits package.

• Possible eligibilityfor thePublic Service Loan Forgiveness Program.

Employment Preference

Veterans and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information please visitVeterans Resources.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• The salary range listed is the non-PERSmonthly salary range. If you are already a participating PERS member or once you become PERS eligiblethe salary range will increaseby 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) applicationquestionsor job-specific questions.

• The recruiter for this position isSugei Hernandez. If you contact the recruiter please include the job requisition number.

• Email: