PT Self Checkout Ambassador 01360

Primary Purpose:

To provide fast easy flexible and friendly service to our customers through the achievement of Food

Lion customer service standards. To be friendly courteous and cooperative with other store associates.

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in

maintaining standards according to Front End Standard Practices maximizing sales through excellent

customer service.

Duties and Responsibilities:

Smile and provide prompt accurate and friendly service while engaging customers to create a positive

shopping experience

Greet each customer and uses their name whenever possible

Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast

and Easy checkout experience

Respond timely to customer inquiries and self-checkout system notifications

Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the

accurate scanning of each item

Remind customers of items located on the bottom of the cart or items under baby seats prior to them

completing the transaction

When needed assist in scanning the customers order and provide instructions on payment

Complete self-checkout voids age restricted item verifications and any other SCO assist function in

accordance with Front End Standard Practice

Avoid personal conversations with other associates when customers are present

Follow procedures in handling proper acceptance and payment processing at self-checkout for checks

and coupons

Maintain alertness and call for assistance when needed to service customers per service standards

Engage and identify self-checkout customers needing assistance

Is courteous and helpful to other associates and customers

Wear the Food Lion uniform complete with name badge when on duty has a neat and clean

appearance while adhering to Food Lion dress code

Collect and returns shopping carts from the self-checkout area

Ensure the self-checkout area has a neat and clean presentation

Report any self-checkout issues to the Customer Service Manager or MOD

Adhere to all company guidelines policies and standard practices

Ability to perform troubleshooting steps on self-checkout as needed