PT Food Lion To Go Associate

Primary Purpose:

Provide fast easy flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lions standard practice manual. Maximize sales through excellent customer service.

Duties and Responsibilities:

• Smiles greets each customer uses name whenever possible and provides prompt accurate and friendly service while engaging customers to create a positive shopping experience
• Exhibit behaviors that align with Food Lions guiding principles core values vision and strategy
• Ability to shop multiple customer orders using thedesignated tools and equipment
• Recognize or differentiate between all types of produce carried in the store including differences between varieties of similar classes of products (e.g. apples lettuce etc.)
• Substitute items when requested
• Scan bag and label the purchase efficiently and accurately while following established company policy and procedure
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
• Assist customers picking up orders
• Complete Accountability Form from end to end process
• Is courteous and helpful to other associates
• Wears the Food Lion uniform with apron complete with name badge when on duty has a neat and clean appearance while adhering to the Food Lion dress code
• Controls stores expenses through proper use of store supplies such as receipt tape bags and cleaning supplies
• Adheres to all company guidelines policies and standard practices
• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Performs all other duties as assigned
• Must be able to meet the physical requirements of the position with or without reasonable accommodations

Qualifications:

• High school graduate or equivalent preferred
• Good interpersonal communication and customer service skills
• Desire to work in a team environment
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements when applicable to perform specific job functions

Physical Requirements:

• Ability to use computers smart devices and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials fresh fruits vegetables house plants/flowers and household cleaners
• Stand 100% of the time with frequently walking short distances
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time including inclement weather
• Have sufficient visual ability to check ID cards