PT Customer Service Agent

Every vehicle is ready. Every customer is welcome. Every time.

At Fox Rent A Car our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.

Your Primary Focus Is To

As a Return Agent:

• Provide a warm friendly welcome to all returning customers with a positive and approachable demeanor

• Conduct thorough inspections of returning vehicles check for damage record mileage and verify fuel levels

• Secure the vehicle keys and ensure all personal belongings and luggage are safely removed

• Complete and submit the required paperwork to notify management of any mechanical damage or issues

• Review the final rental contract with the customer clearly explaining all charges

• Perform other duties as assigned to support business needs and objectives

As a Ready Line Agent:

• Maintain a clean organized and presentable ready line area

• Ensure all vehicles are meticulously cleaned prepped and ready for customer pick-up

• Inspect vehicles for quality standards and promptly pull any that need servicing

• Facilitate vehicle exchanges swaps or upgrades based on customer requests

• Confirm that an adequately completed checkout slip accompanies each vehicle

• Assist customers in locating their rental cars and help with luggage when necessary

• Support the efficient flow of vehicles by moving and parking cars within the facility as needed

• Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid Drivers License

• High School Diploma or equivalent

Were Looking For

• Top-notch people skills

• Ability to troubleshoot with a smile

• Patience and understanding throughout the rental experience

We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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