PT Customer Lead

A great career opportunity

Ahold Delhaize USA a division of Netherlands-based Ahold Delhaize is the parent company for Ahold Delhaizes U.S. companies including its local brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop and the U.S. services companies Retail Business Services Peapod Digital Labs and ADUSA Supply Chain. When considered together the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

DUTIES AND RESPONSIBILITIES

Smile and provide prompt accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses his or her name whenever possible
Avoid personal conversations with other associates when customers are present
Ensure work station and front end area of the store has a neat and clean presentation
Maintains proper knowledge of all sales associate register functions and Front End accounting services
Report any register malfunction to the Customer Service Manager or in the absence of the MOD place service calls in an efficient manner
Ensure the MVP savings center KIOSK is filled with paper and properly working
Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
Performs the task of the customer lead as needed to ensure service standards are maintained
Maintain alertness and calls for assistance when needed to service customers per service standards
Is courteous and helpful to other associates
Wear the Food Lion uniform complete with name badge when on duty has a neat and clean appearance while adhering to the Food Lion dress code
Adhere to all company guidelines policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned

QUALIFICATIONS

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable accommodations

PHYSICAL REQUIREMENTS

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials fresh fruits vegetables house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register lottery machine (where applicable) scanner computer and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards checks invoices and other written documents
BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

At Ahold Delhaize USA we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness respect and dignity. We provide an equal opportunity workplace committed to hiring training compensating and promoting persons based on their talents and abilities and without regard to race religion color national origin gender sexual orientation age family status veteran status disability status or any other applicable characteristics protected by law.