PSO Program Manager, Community Connect
Job Location:
Los Angeles, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Axon Community Connect enables public safety agencies to build voluntary policy-based partnerships with businesses and community members. Through camera registration and secure camera integration the program expands investigative reach and real-time situational awareness during critical incidents while maintaining privacy transparency and camera-owner control.
As the PSO Program Manager Community Connect you will lead the operational health and scalable execution of the Community Connect program across Axons U.S. customer base and growing international footprint.
You will establish the operating discipline that enables Program Coordinators to deliver consistent agency outcomes. This includes maintaining visibility into program performance work-order health delivery dependencies technical readiness and customer-impacting risks; strengthening the processes tools and playbooks used across the team; and ensuring complex issues receive the appropriate cross-functional attention.
You will serve as a program-level escalation resource coordinating with Professional Services Product Engineering Support Sales and Finance to remove blockers and drive resolution. You will also provide consultative support for hardware deployment readiness remote hardware configuration and activation connectivity and camera integration requirements.
Your work will enable agencies to launch and sustain Community Connect programs that extend operational visibility strengthen community participation and scale responsibly without compromising privacy or the customer experience.
Location: Remote - PT or MT Time Zones
Travel: Approximately 30%
Reports to: Manager Program Management (Community Connect)
- Partner with PSO leadership to implement scalable workflows operating rhythms documentation and reporting that support consistent program delivery.
- Maintain visibility into overall program performance project status delivery milestones dependencies and customer-impacting risks.
- Coordinate with Product Engineering Support Sales Finance and other internal teams to remove delivery blockers manage escalations and improve the customer experience.
- Support work-order management and closure activities including quality checks documentation and internal handoffs.
- Serve as a technical resource for deployment planning hardware readiness network connectivity configuration and integration requirements.
- Support the deployment of Cores placed in the field by Community Connect team members including remote configuration activation validation and onsite technical support when needed.
- Troubleshoot hardware network connectivity and video-integration issues; document findings and coordinate escalation with the appropriate technical resources to drive resolution.
- Create and maintain technical readiness guidance deployment checklists troubleshooting resources and escalation paths for common Community Connect deployment scenarios.
- Develop and maintain playbooks training materials job aids and knowledge resources that enable consistent team execution.
- Identify recurring delivery technical and process issues; partner with leadership to implement improvements that strengthen program execution at scale.
- Support adoption of new products internal tools and program updates by ensuring the team has clear guidance and readiness resources.
- Bachelors degree in program management project management operations information technology professional services or a related field; or equivalent practical experience including 2 years supporting customer-facing technical deployments implementations or professional-services programs involving remote hardware configuration activation troubleshooting and field deployment coordination.
- Working knowledge of hardware networking connectivity and integration conceptsincluding IP addressing DHCP DNS VLANs firewalls ports Wi-Fi bandwidth and basic troubleshootingand the ability to translate technical findings into clear next steps.
- Experience managing complex customer-facing work involving multiple stakeholders dependencies risks competing priorities and technical escalations.
- Strong organizational communication and problem-solving skills with the ability to maintain clear documentation coordinate across teams and drive issues through resolution.
- Experience developing and improving workflows playbooks technical guidance training materials and knowledge resources that enable consistent execution.
- Proficiency with CRM project-management and workflow tools such as Salesforce Smartsheet Jira or similar platforms as well as Microsoft Office and Google Workspace.
- Analytical mindset with the ability to use data and feedback to identify trends surface risks and improve operational performance.
- Experience in public safety SaaS video technology physical security technology connected hardware or a comparable technical environment is preferred.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance.
- Ability to handle confidential and highly sensitive information with discretion and sound judgment.
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$68100 - $108960 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
IC
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
