Provider Engagement Representative
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
At Zelis AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo accelerate innovation and amplify their impact. This is a place for builders with a growth mindset who act with agility embrace change and use modern technology to shape smarter solutions exceptional experiences and the future of our industry for our clients customers and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal resulting in improved retention and client satisfaction. Leverages digital tools including ChatGPT and other AI-enabled technologies to enhance provider communication improve workflow efficiency support documentation and identify opportunities to strengthen the overall provider experience.The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.
What Youll Do:
Proactively contact client after specifiedtime periodif product has not been used; resolve any outstanding issues they may have.
Contactclientto obtain any missing informationin order tosuccessfully process their claim payments.
Assistproviders in processing credit card payments.
Reach out to providers who haveopted infor electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
Promote andassistproviders with enrolling in the ZelisZAPP EDGEsolution.
Educate providers on the benefits of the Zelis Provider Portal.
UseChatGPT and AItools whereappropriateandin accordance withcompany policies to support provider communications summarize interactions draft follow-up messaging streamline research and improve operational efficiency.
LeverageAI-assisted insightstoidentifytrends recurring provider questions and opportunities to improve engagement and retention strategies.
Maintain awareness of and ensure adherence to ZELIS PAYMENTS standardsregardingprivacy confidentiality and responsible use ofAI technologies.
INDEPENDENCE/ ACCOUNTABILITY:
Requires minimal daily supervision.
Accountable for day-to-day tasks.
Must have professionalmannerand respect the confidentiality of provider information.
Ability to manage and prioritize multiple tasks.
Ability to work under pressure and meet deadlines.
Ability to useChatGPT AI tools and other technology resourcesresponsibly and effectively to support daily responsibilities.
PROBLEM SOLVING:
Excellent organizational skills areto prioritize responsibilities thus completing work ina timelyfashion.
Attention to detail and concern for impact is essential.
Ability to applyAI-supported tools including ChatGPT to enhance problem-solving communication and process efficiency whilemaintainingaccuracy and compliance.
What Youll Bring to Zelis:
HS Diploma & 1-3 yrs
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Demonstrates advanced organizational and documentation skills across multiple concurrent projects.
Communicates effectively with cross-functional teams and stakeholders.
Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies.
Detail-oriented with strong analytical and problem-solving abilities.
Works independently with minimal supervision and contributes actively to team success.
Excellent telephone and client service skills
Has proficiency in tele-sales and marketing techniques yielding increased product usage
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S. with multiple locations across the country and in Hyderabad India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership -office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Unclear Seniority
About Company
Discover the connected platform that's bridging gaps and aligning interests of healthcare payers, providers, and healthcare consumers.
