Property Supervisor

Job Summary: The Property Supervisor directly supervises staff and oversees the operational fiscal compliance and physical management of buildings as may be assigned in North Beach/Chinatown/Mission Bay/Mission/Tenderloin. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills who is sensitive to residents needs andbeable to inspire teamwork at use a sound approach to personnel building management exercise good judgment in problem solving and thrive in a stressful and active team environment.

Status:Full-time Exempt Regular

Location:San Francisco neighborhoods

Hours:Monday through Friday general business hours and on-call 24-hrs. daily for emergencies in buildings

Salary: $117479 - $123662 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977 Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5000 low-income seniors single adults formerly homeless adults and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown Tenderloin Western Addition and Polk Gulch neighborhoods. We also build housing develop grassroots leadership and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment teamwork and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Essential Functions:

• Supervise staff to ensure compliance with occupancy regulations fair housing laws and organizational policies
• Develop monitor and maintain annual site budget and capital improvement plans for each project
• Review and submit all financial/occupancy monthly quarterly and annual reports to be completed on time
• Develop implement and enforce lease agreement/house rules tiered rent increase fair housing law local ordinance resident selection criteria and affirmative marketing plan
• Coordinate with Asset Management Housing Development and Resident Services on rehab new construction and relocation projects
• Lead marketing and oversee lease-up of new or existing properties
• Work collaboratively with Facilities Manager Property Managers and Maintenance Supervisor to develop implement and maintain programs addressing building safety cleanliness and preventative maintenance
• Train supervise and oversee the work of staff supervised in job responsibilities and duties organizational policies and procedures and safe work practices
• Assist Director of Property Management in developing and implementing training systems such as change of Tax Credit and HUD policy re-certification process Yardi Voyage and fair housing knowledge
• Work closely with Director of Property Management in decision making on portfolio operational performance and standard
• Participate in bi-monthly safety meeting HUD industry meeting and other Property Management Department regular meetings
• De-escalate and mediate resident grievances in a timely and professional manner
• Conduct regular site visits and attend resident meetings if needed

Job Responsibilities:
Personnel/Finance:

• Supervise staff to ensure compliance with occupancy regulations fair housing laws and organizational policies
• Coordinate interview and selection process for on-site staff and address personnel management issues
• Develop monitor and maintain annual budget and capital improvement plans for each project
• Prepare and submit management and financial/occupancy reports to funders or regulatory agencies
• Audit end of month reports at Yardi system and prepare quarterly variance reports for each property
• Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases

Property Management:

• Develop implement and enforce lease agreement/house rules tiered rent increase fair housing law local ordinance resident selection criteria and affirmative marketing plan
• Work with Asset Management Housing Development and Resident Services on rehab construction and relocationproject
• Lead marketing and oversee lease-up of new or existing properties
• Monitor rent roll receivables and approve invoices
• Work collaboratively with Facilities Manager Property Managers and Maintenance Supervisor to develop implement and maintain programs addressing building safety cleanliness and preventative maintenance
• Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Departments Performance Standard
• Participate in legal proceedings such as evictions or resident disputes
• De-escalate and mediate resident grievances in a timely and professional manner
• Host portfolio meetingina regular basis
• Participate in bi-monthly safety meeting HUD industry meeting and other Property Management Department regular meetings
• Respond to building emergencies as necessary (by phone)
• Represent organization with residents

Supervisory Duties:

• Train supervise and oversee the work of staff supervised in job responsibilities and duties organizational policies and procedures and safe work practices
• Recruit interview and hire for vacancies in directly supervised positions
• Write performance reviews and develop annual work goals forstaff supervised
• Ensure staff know and follow safe work practices and policies
• Develop performance tracking systems forproperties assigned
• Conduct regular site visits and attend resident meetings if needed
• Maintain ongoing communications with Compliance Manager Property Managers and Assistant Property Managers regarding compliance issues
• Coordinate all monthly quarterly and annual reports to be completed on time
• Assist Director of Property Management in developing and implementing trainingsystemsuch as change of Tax Credit and HUD policy re-certification process Yardi Voyage and fair housing knowledge
• Work closely with Director of Property Management in decision making on departmental policies and portfolio operational performance and standard
• Provide Director of Property Management with overall reporting on the compliance vacancy and financial status of assigned portfolio

Other:

• Embody organization values (respect & compassion empowerment teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies and procedures including safe work practices
• Other duties as assigned

What You Bring

• Strong interpersonal and supervisory skills
• Familiarity with affordable housing management principles including funding and regulatory requirements landlord/tenant law and fair housing regulations
• Sensitivity to challenges facing low-income and monolingual residents
• Ability to respond to building emergencies 7 days a week 24 hours a day (by phone)
• Excellent communication skills both verbal and written
• Budget preparation and analysis skills
• Ability to manage conflict and stressful situations
• Capacity to work independently and exercise own judgment in problem-solving
• High level of motivation initiative and flexibility
• Ability to work with people of diverse social and ethnic backgrounds

Education and Experience (Minimum Qualifications)

• Four (4)yearsexperiencein affordable residential Property Management
• Five (5)yearssupervisory experience and a solid understanding of personnel management
• Extensive experience developing monitoring and reporting on budgets
• Excellent organizational administrative financial and communication skills (written and verbal)
• Experience in managing low income/affordable residential property
• Knowledge of HUD HCD SF Housing Authority SF Mayors Office of Housing and Community Development (MOHCD) TCAC and other guidelines/programs and unit-based subsidies
• Demonstrated experience with low-income populations
• Proficientin Microsoft Word Excel and Property Management Software
• Familiarity with the neighborhood of the portfolio

Preferred Qualifications

• Experience working in the nonprofit sector
• Certified Occupancy Specialist (COS)
• Tax Credit Specialist (TCS)
• Public Housing management experience
• Asset Management/Compliance Management/Facility Management experience
• Experience in managing commercial properties
• Bilingual in Chinese/Spanish/English

EQUAL OPPORTUNITY EMPLOYER
Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture) color religion (includes dress and grooming practices) age sex (including pregnancy childbirth breastfeeding or related medical condition and reproductive health decision making) national origin (includes language restrictions) ancestry citizenship disability medical condition (cancer or genetic characteristic) genetic information or characteristic marital status sexual orientation gender identity or expression veteran or military status or participation in an EEO protected activity or any other characteristic protected by federal state or local law.

SAN FRANCISCO FAIR CHANCE ORDINANCE
All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with theSan Francisco Fair Chance Ordinance.