Service Specialist

Position Summary

The Service Specialist is responsible for providing prompt and courteous customer service assisting clients in understanding policy details and guiding them through claims processes. The role ensures accurate client information communicates policy updates through various channels resolves issues professionally and collaborates with internal teams for comprehensive client support. They actively participate in training programs to enhance product knowledge and customer service skills.

What will your job entail

Job Responsibilities: Provides prompt and courteous customer service to clients addressing inquiries concerns and requests related to insurance policies and coverage. Assists clients in understanding policy details terms and conditions and provides guidance on claim processes. Ensures all client information is up-to-date and accurately recorded in the companys systems. Supports clients through the claims process ensuring they understand the required documentation and steps involved. Stays informed about insurance products coverage options and any updates or changes in policies and educates clients on products that may meet their specific needs. Communicates policy information updates and changes to clients through various channels such as phone email and written correspondence. Supports to resolve client issues complaints or concerns in a professional and efficient manner and escalates complex issues to higher-level support or management as necessary. Administers accurate client information in systems ensuring confidentiality and compliance with privacy regulations. Adheres to industry regulations company policies and compliance standards in all interactions and transactions. Collaborates with underwriters claims specialists and other internal teams to provide comprehensive support to clients. Participates in training programs to enhance product knowledge and customer service skills. Work Experience and Education: Bachelors degree required; Business Administration Customer Service Business Operations preferred. Any other related discipline or commensurate work experience considered. A minimum of 6 months of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: Certified Insurance Service Representative (CISR) is a plus.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.

The target hourly rate range for this position is $20.00 - $20.87 per hour.

The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.