Property Operations Specialist

• Answer all incoming calls and direct inquiries to the appropriate team member while providing exceptional customer service.
• Ensure all voicemails and resident inquiries are returned within one business day or sooner.
• Serve as a primary point of contact for resident questions regarding rent resident portals maintenance requests lease documentation and general community information.
• Maintain accurate tenant records within the property management software.
• Support onboarding of newly acquired properties by organizing lease files tenant information rent rolls utility information and other operational documents.

• Maintain accurate online listings for all available and upcoming rental units.
• Respond promptly to prospective resident inquiries regarding availability pricing amenities fees and community information.
• Schedule and coordinate property tours as needed.
• Process rental applications according to company screening criteria.
• Prepare leases for electronic signature and coordinate all move-in documentation.
• Assist with lease renewals by preparing renewal offers tracking responses and following up with residents.

• Monitor daily delinquency reports and identify residents with past-due balances.
• Contact residents regarding unpaid balances through phone calls emails text messages and written notices in accordance with company policies.
• Document all collection efforts thoroughly within the property management software.
• Coordinate payment arrangements and ensure residents adhere to approved payment plans.
• Work closely with Property Managers to reduce delinquency and achieve monthly collection goals.
• Prepare delinquent accounts for eviction processing by ensuring documentation is accurate and complete.
• Maintain accurate records of payment agreements collection activity and resident communications.
• Assist in achieving company delinquency and accounts receivable performance goals while maintaining professionalism and positive resident relationships.

• Strong organizational skills with exceptional attention to detail.
• Excellent customer service and interpersonal communication skills.
• Ability to prioritize multiple tasks while meeting deadlines.
• Strong problem-solving and critical thinking abilities.
• Professional written and verbal communication.
• Ability to work independently while collaborating effectively within a team.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Experience using property management software (AppFolio experience preferred).
• Ability to maintain confidentiality and professionalism when handling sensitive resident information.

• High school diploma or equivalent required.
• Associate degree or related coursework preferred.
• One to three years of experience in property management leasing customer service collections or administrative support.
• Previous multifamily property management experience preferred.
• Experience with rent collections delinquency management or resident account management is highly desirable.

Required Experience:

IC