Property Facilitator II

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Property Facilitator II the candidate selected for this position facilitates and delivers training programs to attain learning objectives and meet learners needs. Facilitates learning on a variety of subjects including complex technical acumen customer service skills and USAA culture. Supports facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Phoenix AZ Chesapeake VA or Tampa FL. Relocation assistance is not available for this position.

What youll do:

• Facilitates learning discussions learning activities coaching and small group interactions.
• Facilitates and instructs employees in multiple learning environments including classrooms labs and virtual capabilities.
• Identifies employee performance level and provides developmental feedback.
• Supports peers customers management and Instructional Design and Development on business initiatives development of curriculum and learning solutions.
• Maintains business and learning skills/acumen through skills update and professional development.
• Identifies needed course maintenance makes recommendations and completes course revisions as appropriate.
• Maintains accountability for performance results and learning solution effectiveness.
• May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation.
• May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate.
• Maintains continuing education records to include administration coordination and filing.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree OR 4 years of relevant education and/or experience.
• 2 years facilitator/instructional experience to include business relevant training teaching coaching training design development facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching.
• Excellent written and oral communication skills.
• Demonstrated ability to lead and manage teams facilitate training and provide one-on-one coaching.
• Developing knowledge of Microsoft Office Products (Excel Word PowerPoint).
• Knowledge of learning theories adult learning principles and instructional design model.
• Experience with virtual technology and ability to deliver training remotely.
• Applicable licenses as required by LOB/Function.

What sets you apart:

• Experience handling Property Claims at the Senior level.
• 2 years of business relevant facilitation training or coaching experience
• Maintain/ability to obtain applicable licenses as required: Texas Adjuster License and/or Florida Adjuster License for 5 years OR (in lieu of Texas and/or Florida Adjuster License) an Industry recognized insurance related designation (i.e. CPCU AIC CLU or other insurance related designations other than SCLA).
• Flexible and open to changes in work tasking and schedule can travel up to 25% of the time and ability to work outside of core hours as needed.
• P&C professional designation.

Compensation range: The salary range for this position is: $62470 - $108680.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.