Promontory Hospitality Administrator

Title:Hospitality Administrator

Reports to: Assistant Hospitality Manager

Location: Promontory Winery

Exempt () Non-Exempt (x)

Situated in the western hills of Oakville Promontory combines state of the art winemaking with deep ties to Napa Valleys past. The rare convergence of soil types on the property yields red wines of unprecedented character that are unlike any others in the region. Our commitment to crafting exceptional wines is matched only by our dedication to providing an unparalleled experience for our guests. We are always looking for bright passionate and motivated professionals to join our world-class team where your passion for wine and expertise are celebrated. Come join us!

About the role

The Hospitality Administrator (HA) provides administrative and operational support across the Winery Ambassador team Patron Relations and the broader hospitality function. Serving as a central cross-functional coordination point this role helps ensure the seamless planning organization and execution of daily hospitality activities and relationship-centered initiatives. Through thoughtful preparation meticulous attention to detail and disciplined follow-through the HA enables highly personalized guest and patron experiences while supporting the integrity of relationships over time. This individual exercises exceptional discretion sound judgment creativity and precision ensuring every hospitality touchpoint reflects professionalism warmth and exacting standards synonymous with Promontory.

This role is entrusted with

Administrative support

• Serve as a primary cross-functional partner to the Winery Ambassador team in stewarding wine acquisition processing ensuring exceptional order accuracy and disciplined post-tasting follow-through while acting as a critical conduit between hospitality patron relations logistics and fulfillment to deliver a seamless end-to-end patron experience.
• Create update and maintain patron and client records across internal systems including CRM platforms and related hospitality tools.
• Prepare and maintain hospitality collateral including order forms special event menus presentation materials and other guest-facing documents.

Hospitality support

• Provide cross-functional support to the hospitality function through the organization preparation and execution of daily hospitality activities at Promontory.
• Review weekly guest lists hospitality data and supporting materials in preparation for upcoming visits.
• Prior to patron and guest visits and tastings:

• Assist in building and coordinating hospitality reservations by extracting validating and confirming all pertinent information from internal systems.

• Following visits tastings and events:

• Confirm memorialize and update all relevant guest details preferences and relationship notes.
• Ensure prefixes salutations and mailing billing and shipping addresses are accurately maintained across the CRM winery POS and reservation platforms.
• Support post-visit order coordination address updates and follow-through on guest needs once orders are secured.

• Support special hospitality initiatives and projects as assigned.
• Coordinate external vendors and service partners associated with hospitality activities.
• Assist with winery pick-up orders throughout the year to ensure accuracy and a seamless hand off experience.
• Serve as an on-site representative for hospitality activities when required helping uphold Promontorys standards of service and execution.
• Partner with property stewards and other cross-functional teams as needed to ensure seamless and highly personalized guest experiences.

Operations support

• Coordinate wine allocation fulfillment and wine delivery logistics with internal partners including accounts receivable inventory and fulfillment teams.
• Manage general inquiries related to hospitality experiences wine acquisitions and order support.
• Create and manage cases related to shipping changes delivery exceptions and service recovery needs.
• Verify credit card information and payment details when required with the highest degree of discretion and accuracy.
• Support patrons with shipment tracking delivery timelines and follow-up inquiries.

Best aligned with candidates who possess

• Minimum of three years of high-touch hospitality experience.
• Bachelors degree preferred.
• Exceptional customer service organizational and interpersonal skills.
• Strong verbal and written communication skills with a collaborative team-oriented mindset.
• Ability to work harmoniously with colleagues while consistently upholding the highest quality standards.
• Passion for wine food and hospitality with a desire to continuously expand knowledge.
• Interest in wine tasting and wine service skills.
• Broad intellectual curiosity with depth of knowledge and commitment to ongoing learning.
• Proficiency in Microsoft Excel Word Outlook CRM Dynamics and Navision.
• Willingness and ability to:
• Lift and handle materials weighing up to 45 pounds.
• Performs administrative and coordination tasks primarily in a stationary (seated) office environment with movement throughout hospitality spaces as needed.
• Frequently operates standard office equipment including a computer keyboard mouse telephone and printer.
• Ability to read and work on a computer and communicate effectively in person and by phone with or without reasonable accommodation.
• Perform physical tasks including grasping stooping squatting climbing stairs pushing pulling carrying and reaching overhead.
• Work a flexible schedule including evenings and weekends as needed.
• Valid CA drivers license required.

Skills and traits

• Service-oriented with a warm welcoming presence.
• Personable attentive and genuinely engaged with guests and colleagues.
• Confident communicator who naturally earns trust and respect.
• Strong relationship-building and rapport skills with excellent written and verbal communication.
• Consultative approach to presenting wine offerings and membership opportunities.
• Goal-oriented with the ability to understand and work toward assigned objectives.
• Self-aware humble diplomatic and professional with the ability to maintain appropriate boundaries.
• Positive energy with a steady work pace and the ability to perform well under pressure.
• Highly detail-oriented with strong organizational skills and adaptability in dynamic environments.
• Respectful of structure process and routines that support a consistent high-quality guest experience.
• Demonstrates sound judgment integrity and the highest ethical standards.
• Proactive honest trustworthy and team oriented.

Aligned values

• Family business
• Humility
• Alignment
• Teamwork
• Loyal
• Long term vision
• Patience
• Trustworthy
• Passion
• Adaptability
• Accountability

How we support you

• Health benefits for you and your family including medical/dental/vision additional health benefits include life long term disability FSA or HSA and 401(k)
• Vacation and sick time along with 11 paid holidays and annually designated employee appreciation days
• A diverse team of coworkers that care about each other in a fun exciting work environment

Pay Transparency Disclosure: The pay scale for this position is $31.50-$35.00 per hour. These figures represent what we reasonably expect to pay for this position but the actual compensation offered will depend upon numerous job-related factors including but not limited to candidate qualifications skills experience education location and alignment with market data. The Company reserves the right to modify the range in the future.

Pacific Union Co. is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Employment with Pacific Union Co. is at-will meaning either the employee or employer may terminate the relationship at any time with or without cause and with or without notice except as provided by law. If you require an accommodation to apply for or interview for a position please contact our Human Resources Department at 707.286.1900