Project Manager Salesforce

Job Description

Salesforce Technical Project Manager

Must Have Technical/Functional Skills

• Salesforce Agile Project Management exp

Roles & Responsibilities

We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Agentforce for customer service operations on Salesforce Service Cloud.

The ideal candidatewill bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforceensuring successful delivery aligned with business outcomes and strategic objectives

Manage end-to-end Salesforce project lifecycle (initiation planning execution delivery)

Define scope timelines milestones and deliverables

Ensure projects are delivered on time within scope and budget

Track project progress and provide regular status updates

Act as the primary interface between business stakeholders and technical teams

Lead Agile ceremonies (sprint planning stand-ups retrospectives)

Coordinate cross-functional teams: Developers Administrators QA engineers Architects

Remove blockers and ensure team productivity

Identify assess and mitigate project risks

Ensure adherence to quality standards and testing processes

Oversee UAT release management and deployment cycles

Ensure adherence to Salesforce development standards and governance

Drive DevOps and CI/CD practices

Maintain documentation for solution design and processes

Generic Managerial Skills If any

15-20years of IT experience 8 years in Salesforce project delivery or technical leadership roles

Proven experience managing large-scale Salesforce implementations

Experience with Agile/Scrum methodologies

Strong planning estimation and risk management skills

Familiarity with Jira / Azure DevOps / MS Project

Excellent communication and stakeholder management

Leadership and decision-making skills

Problem-solving mindset

Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe

Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp

Education

Bachelors degree