Project Manager (Quality, Compliance, and Oversight)

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Project Manager of Quality Compliance and Oversight (QCO) will oversee the development implementation verification and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU) and/or State Safety Oversight (SSO) and/or enterprise projects that further the MBTAs strategic goals or address deficiencies and/or opportunities for improvement at the MBTA.

The Project Manager will contribute to the scope and deliverables from project initiation through close-out as part of a multi-disciplinary team led by the Senior Director and/or Director. Projects are often managed within a portfolio of initiatives that involve internal stakeholders QCO staff and where applicable contractor teams that support departmental efforts. The Project Manager additionally contributes to program-wide initiatives and verifications.

• Manage multiple QCO projects simultaneously providing coordination among external parties as well as internal MBTA stakeholders that support these projects.
• Responsible for delivery and performance of assigned deliverables within projects in portfolio including budget schedule and quality. Ensure cost requirements are met and that documents satisfy the high-quality standard set by the QCOO.
• Coordinate project review of plans and specifications with a wide range of internal departments and external agencies including regulators.
• Assist in the development of project scopes requests for proposals statements of work and submissions to the FTA or other regulators and interested parties to satisfy assigned Corrective Action Plans.
• Assist with negotiations of project assignments task orders amendments change orders and use of contingency and make recommendations for approval as required.
• Ensure project coordination with other MBTA teams and departments
• Organize and coordinate a multitude of different types of meetings.
• Coordinate with other QCOO staff and contractors as required.
• Ensure that project activities with outside agencies community groups and other third parties occur on a timely basis.
• Assist in leading transformative change within the MBTA using business process redesign techniques cutting across multiple departments and stakeholder groups.
• Prepare correspondence reports charts and presentations utilizing Microsoft Word Excel Project and PowerPoint as required.
• Prepare for and make project presentations as required.
• Critically think through identify trouble-shoot and resolve project issues.
• Prepare task orders for consultant services and manage external consultant support for project review and studies; assist with and procurement of consultants as required.
• Work both independently and in support of project teams to address complex tasks in a time-sensitive environment.
• Follow up on actions required for successful project completion as required.
• Prioritize workloads work effectively with a wide range of stakeholders build consensus communicate effectively both written and verbally and prepare and make project presentations.
• Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner consistent with the Authoritys Customer Experience quality standard.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Drive a company or personal vehicle to visit work sites to assist with DPU and/or FTA support as required.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• May directly supervise project coordinators.

• Bachelors degree from an accredited institution in Engineering Public Administration Business Administration Planning or related field.
• Five (5) years of experience in project management public administration or planning in transportation services or related industry experience.
• One (1) year supervisory managerial and/or leadership experience.
• Experience with methods of business process redesign and familiarity with Quality Assurance principles.
• Excellent writing organizational analytical time management and interpersonal skills.
• Proficient in Microsoft Word Excel Project Visio and PowerPoint applications.
• Effective professional written and verbal communication and interpersonal skills.
• Proven track record of collaboration transparency and problem-solving skills.
• The ability to effectively communicate with customers employees and vendors.
• Excellent customer service and diplomatic approach to issue risk identification and resolution.
• The ability to supervise and work effectively with a diverse workforce.
• Possess a valid drivers license.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• Masters degree from an accredited institution in Civil Engineering Business Administration Public Administration Planning or related field.
• Agile or Lean certification.
• Previous public sector experience particularly with the MBTA MassDOT FTA or a transit agency.
• Experience in transit safety regulation human resources or transit construction maintenance or industrial operations.
• Familiarity with FTA MBTA and MassDOT rules and regulations processes and policies.
• Familiarity with DPU and/or SSO rules and regulations processes and policies.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.