Project Manager – Property Operations

Position Overview

This position serves as a central point of coordination between executive leadership property management staff and maintenance teams to ensure operational efficiency accountability and consistent service delivery.

Operational Planning & Coordination

• Plan coordinate and manage operational activities across leasing and facilities management
  
• Develop and maintain workflows timelines and tracking systems for key initiatives
  
• Ensure timely execution of tasks and adherence to operational deadlines
  

Owner Communication & Collections Oversight

• Oversee processes related to owner communication ensuring consistency and timeliness
  
• Monitor rent collection performance and coordinate follow-up on delinquencies
  
• Implement and track strategies to improve collections and reduce outstanding balances
  

Facilities & Maintenance Coordination

• Coordinate with Maintenance Leads to prioritize schedule and complete work orders
  
• Monitor maintenance timelines and ensure service level expectations are met
  
• Assist in determining appropriate use of internal staff versus external vendors
  

Resource Allocation

• Allocate maintenance and operational resources based on workload urgency and priority
  
• Identify capacity gaps and recommend staffing or vendor adjustments as needed
  

Leadership & Field Operations Interface

• Serve as the primary liaison between leadership and field operations
  
• Translate strategic direction into actionable tasks for execution teams
  
• Provide regular updates on operational performance risks and project status
  

Process Improvement & Performance Management

• Identify inefficiencies and implement process improvements across operations
  
• Establish and maintain performance tracking systems and key performance indicators (KPIs)
  
• Ensure accountability through consistent follow-up reporting and documentation
  

• Minimum of 2 years of property management experience
  
• Strong working knowledge of leasing operations and maintenance coordination
  
• Experience managing multiple projects and cross-functional teams
  
• Strong organizational communication and problem-solving skills
  
• Familiarity with property management systems (e.g. AppFolio or similar platforms) preferred
  

• Reports to Executive Leadership
  
• Works cross-functionally with Property Management Leasing Maintenance and Accounting teams
  
• Functions as an operational leadership role focused on coordination execution and performance
  

• Rent collection rates and reduction in delinquency
  
• Maintenance completion timelines and backlog reduction
  
• Owner communication consistency and satisfaction
  
• Operational efficiency and adherence to established processes