Project Manager II

Hybrid (Travel Required) Jacksonville FL

JOB TITLE: Project Manager II

Role Review
Senior individual contributor and SME delivering FIS imaging and distributed capture solutions (DLM DLC ImageCentre DirectLink) for banking and financial institution clients
Leads small projects independently as both Project Manager and Technical Analyst; serves as lead Technical Analyst on larger complex multi-product engagements
Subject Matter Expert (SME) status required - brings deep platform expertise cross-team solutioning ability and independent judgment to every engagement
Client-facing role; must maintain strong communication stakeholder management and relationship skills with US-based clients
Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain Knowledge
Excellent merchant and mobile distributed capture domain knowledge across banking environments
Deep understanding of teller and distributed capture workflows and deposit lifecycle management
Item processing knowledge across capture channels - merchant mobile teller and ATM
Deposit settlement balancing and exception handling across distributed capture platforms
Familiarity with banking ERP check clearing and remittance processing environments
Platform & Application Knowledge
DLM (Distributed Capture Management) - SME-level knowledge; configuration troubleshooting and client solutioning
DLC (Distributed Capture) - SME-level knowledge; merchant and mobile distributed capture workflows
ImageCentre - general SME resource; installer configuration and multi-version knowledge
DirectLink - SME resource with focus on product-to-product migrations and add-on/work order projects
Cross-platform integration awareness; ability to scope and deliver multi-product implementations

Project & Client Management
Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
Lead Technical Analyst on large multi-product cross-functional implementation engagements
Drive requirements gathering solution design and delivery sign-off with client stakeholders
Manage scope escalations and client expectations through go-live and stabilisation phases
Coordinate and guide junior technical resources; serve as escalation point within the delivery team
Quick decision-making and proactive communication in deadline-driven client environments
Technical Skills
Strong to excellent SQL knowledge - querying data validation troubleshooting and implementation support
Strong item processing knowledge including merchant capture mobile capture teller and distributed capture channels
Deposit settlement and balancing knowledge across distributed capture environments (DLM/DLC profiles)
Excellent sort pattern and logic knowledge - review configure and validate client capture requirements
Requirements gathering gap analysis and technical solutioning; cross-team collaboration and resource coordination
Product-to-product migration delivery; add-on and work order technical project execution

Leadership Soft Skills & Work Requirements

SME-level depth expected - able to mentor cross-train and provide guidance to junior analysts
Excellent written and verbal communication; able to present complex solutions clearly to clients and stakeholders
Strong documentation skills; contributes to standards runbooks and best-practice guidelines
Independent judgment and decision-making; minimal supervision required
Must be available to work US business hours (North America client base)
After-hours and weekend availability required for minimum 2 weeks post go-live per new client Project Code :