Project Manager I

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Job Description

Responsible for directing all aspects of the operation to include the supervision and management of employees materials supplies and quality control of all work performed. Maintain open communication with contract representatives and corporate personnel. Establishes and monitors plans and procedures; provide guidance on employee problems and initiate/maintain training programs safety programs sanitation programs equipment maintenance with the assistance of the assistant project manager with the quality control program.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees to accomplish contractual and KPI requirements.
• Develop staffing plans and coordinate with the Assistant Project Manager to train motivate monitor and evaluate performances of employees. Interview and recommend prospective new hires.
• Assign duties to employees as needed due to absenteeism whether scheduled or unscheduled. Perform these duties in cases where no other employee is available to fill in.
• Interface with contract personnel on all routine matters pertinent to contractual obligations.
• Make sure that all employees are trained in customer service research procedures for patient locator services and medical emergency codes. Ensure records and reports are completed accurately and timely as required by operations rehabilitation and human resources departments as well as the contractor.

Additional Responsibilities

• Interface with customers on a regular basis to solve issues that arise.
• Research write and discuss employee counseling reports as needed.
• Ensure that the scanning faxing and filing of all data being handled meets or exceeds data security requirements as set forth in the contract. Must immediately notify COTR and Executive Director whenever a breach is discovered.
• Performs other responsibilities as assigned.

Qualifications: Education Experience and Certification(s)

• High School diploma or General Educational Development (GED) required.
• A minimum of 3-4 years of administrative services with management or supervisory experience required.
• Must be able to obtain VA security clearance.
• Valid drivers license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge Skills and Abilities

• Ability to work with people internally and externally at all levels of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Excellent customer service skills.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Proficient in Microsoft Office Outlook Word and Excel. Must also become familiar with corporate specific programs and software.
• Must be very organized and detail oriented.
• Excellent oral/verbal communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift or move office products and supplies up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people we work hard to provide benefits that make their lives better so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical Dental and Vision plans.

• Financial protection with 100% company paid Disability Life Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs we offer an Employee Assistance Program Wellness Program and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer making employment decisions without regard to a persons race color religion sex (including pregnancy sexual orientation gender identity and transgender status) national origin age (40 or older) veteran status disability or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information