Project Manager, Growth Marketing Operations

The Opportunity

Growth Marketing Operations sits at the center of some of Hinge Healths most complex cross-functional workflows. As new implementations and associated processes scale we need a Project Manager who can bring structure to ambiguity stabilize execution and turn reactive coordination into more durable ways of working.

This role is best suited for a systems-minded operator who can coordinate work across business and technical teams design clearer operating models and improve how work moves from intake through launch and ongoing support. You will help create the ownership structures planning mechanisms escalation paths and visibility needed for complex marketing and operational programs to run more reliably.

You will partner closely with stakeholders across Growth Data Science Commercial Operations Engineering QA and other teams to improve cross-functional execution reduce manual coordination and strengthen the workflows that support launch readiness and operational scale.

What Youll Accomplish

• In your first 3 months

  • Audit the current state of one or more complex marketing and operational workflows including intake handoffs dependencies approvals decision points and failure modes.

  • Build clear current-state process maps identify where work gets stuck and begin owning intake and traffic control so recurring work moves through a more reliable operating cadence.

  • Establish stronger visibility into in-flight work including timelines owners risks and critical dependencies across cross-functional stakeholders.

  • Identify where work is under-scoped inconsistently tracked or overly dependent on manual coordination and recommend practical fixes.

• In your first 6 months

  • Lead cross-functional coordination across partners such as Acquisition Data Science Commercial Operations Engineering QA and other stakeholders.

  • Build and formalize intake models ownership frameworks escalation paths and launch-readiness checkpoints for owned programs.

  • Create troubleshooting and triage workflows so issues are routed quickly to the right owners exceptions are handled consistently and recurring breakages inform process improvements.

  • Build the practical infrastructure that helps these workflows run better including documentation dashboards alerts status visibility and automation-ready processes.

  • Translate ambiguous business needs and technical dependencies into clear project plans milestones handoffs and decision points.

  • Manage budget operations for owned programs including tracking spend initiating purchase orders reviewing and approving expenses and maintaining accurate visibility into platform vendor contractor and campaign-related costs with strong discretion and accuracy.

• In your first year

  • Partner with stakeholders to determine which steps should be standardized automated reassigned simplified or stopped entirely.

  • Pilot improved ways of working gather feedback iterate quickly and stabilize the new model until it can run as part of steady-state operations.

  • Improve operating quality by reducing avoidable coordination overhead surfacing risks earlier and strengthening accountability across handoffs.

  • Provide clear data-informed program-level updates surface risks early and help stakeholders make thoughtful tradeoffs without losing momentum.

  • Help build durable PMO mechanisms that improve planning execution and visibility across a portfolio of related workflows rather than only within individual projects.

Who You Are

• You are a structured operator who can walk into a suboptimal workflow understand what is happening and create a clearer path forward.

• You are equally comfortable driving day-to-day execution and redesigning the system behind the work so it becomes more durable over time.

• You are effective at working across technical and non-technical teams and you know how to connect the right people to the right problems without creating extra friction.

• You have strong judgment about when to introduce process when to simplify and when to use automation or AI-enabled tooling to reduce manual coordination and improve visibility.

• You are comfortable working in ambiguous environments where responsibilities dependencies and tooling may still be evolving.

• You can translate technical constraints and operational complexity into clear plans risks decisions and stakeholder actions.

Basic Qualifications

• Bachelors degree in Business Project Management Communications or a related field or equivalent practical experience.

• 4 years of project management business operations marketing operations or similar cross-functional experience leading small to mid-sized projects.

• Experience leading cross-functional initiatives that require process mapping stakeholder coordination risk management and operational execution.

• Experience building or improving workflows that span multiple teams systems and handoffs.

• Experience using project management and workflow tools to manage timelines dependencies ownership and status visibility.

• Ability to identify operational gaps drive follow-through and keep work moving across teams with different priorities and contexts.

Preferred Qualifications

• Experience in growth marketing operations lifecycle or enrollment marketing implementation commercial operations or a similarly cross-functional operating environment.

• Experience designing or improving intake systems RACI or ownership models SLAs launch-readiness processes dashboards alerts and workflow documentation.

• Experience coordinating issue triage or operational troubleshooting across multiple stakeholder groups and systems.

• Experience working alongside technical data or engineering teams and translating upstream or downstream dependencies into actionable project plans.

• Familiarity with automation AI-assisted operations and workflow tooling used to reduce manual coordination and improve visibility.

• Experience supporting change management process adoption and operational scaling in a fast-moving environment.

• PMP Six Sigma or similar project management certification is preferred.

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.

About Hinge Health

At Hinge Health were using technology to scale and automate the delivery of healthcare starting with musculoskeletal (MSK) conditions which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model Hinge Health leverages cutting-edge technology to improve outcomes experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care from acute injury to chronic pain to post-surgical rehabilitation through personalized evidence-based care. As the preferred partner to 60 health plans PBMs and other ecosystem partners Hinge Health is available to over 20 million people across more than 2800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at .

What Youll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical dental and vision coverage we offer employees and their family members help with gender-affirming care tools for family and fertility planning and travel reimbursements if healthcare isnt available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development.

• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race color religion sex sexual orientation gender identity national origin age veteran status disability status pregnancy or any other basis protected by federal state or local law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: Weve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. Well never ask for financial details during the hiring process and only use @ emails. If you receive a suspicious offer stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team forward it to .

Beware of Phishing Attempts: Weve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. Well never ask for financial details during the hiring process and only use @ emails. If you receive a suspicious offer stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team forward it to .

Required Experience:

IC