Project Management Director
Atlanta, GA - USA
Job Summary
The Project Management Director provides expertise in sustained customer success and growth throughout the post-sales lifecycle including training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a digital focus. The successful candidate will impact the teams ability to achieve service quality and timeliness objectives. Operating with moderate autonomy this role requires high levels of operational judgment to achieve critical business outcomes.
Roles and Responsibilities
- Project Oversight: Oversee the planning and implementation of projects at various customer work sites in the US and abroad including managing the activities of staff and subcontractors.
- Customer & Stakeholder Management: Act as the primary stakeholder and customer escalation point for active projects. Manage commissioning activities resolve specification issues handle correspondence provide periodic updates ensure customer satisfaction and negotiate/coordinate with staff as appropriate.
- Leadership & Strategy: Manage a small-to-medium team of senior professionals and other staff. Leverage specialized functional knowledge to influence the development of strategy control resources and inform policy formulation.
- Process Improvement: Interpret internal and external business challenges and recommend best practices to improve products processes or services. Stay informed of industry trends to inform departmental work.
- Decision Making: Exercise a high level of judgment to manage complex tasks in operations product management manufacturing technology or engineering. Assess the quality of information provided ask pertinent questions and construct well-reasoned recommendations. Offer solutions to problems that fall outside of set parameters utilizing both internal and external sources to reach decisions.
- Portfolio Management: Lead a functional team and a portfolio of projects characterized by significant resource requirements risk and/or complexity. Communicate difficult concepts influence stakeholders and guide others to consider alternative points of view.
- Digital Customer Success: Lead post-sales initiatives including training professional services and technical support. Focus on driving outcome attainment retention and expansion through a digital-first lens.
Required Qualifications
- Education: Bachelors degree from an accredited university or college (or a High School diploma/GED with at least 6 years of experience in the relevant project program or portfolio management.
- Experience: 10 years of experience in project program or portfolio management.
Desired Characteristics
- Leadership: 5 years of people-leading experience.
- Technical/Strategic Skills: Portfolio management experience.
- Soft Skills: Strong oral and written communication skills; strong interpersonal and leadership skills.
- Problem Solving: Demonstrated ability to analyze and resolve complex problems and lead programs/projects.
- Execution: Ability to document plan market and execute programs; established project management skills.
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GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Required Experience:
Director
About Company
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