Project Management & AI Automation Intern

Fall 2026 Internship:This position is located at our Frisco TX site. Expected program dates are September 14 December 4 2026. Anticipated working hours will be 20-30 per week. Final hours and schedule will be determined between the intern and their manager.

Note: Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore in order to be considered for this position you must have the ability to work without a need for current or future visa sponsorship.

Introduction:

The Project Management & AI Automation Intern supports the Customer Success team as an internal project coordinator. Working primarily with the Director of Customer Success this role maintains visibility across customer projects deployments engineering tasks risks milestones deadlines and follow-up actions in Smartsheet Jira Confluence and related systems. The intern partners with Customer Success Managers Operations Engineering Product DevOps SRE and other teams to keep information current identify overdue or blocked work and support timely execution of customer commitments. The role also uses AI and automation tools to streamline tracking reporting documentation meeting follow-ups and leadership dashboards.

Required Skills

• Strong organization project coordination prioritization and time-management skills.
• Ability to track multiple projects deadlines risks dependencies and action items simultaneously.
• Strong written and verbal communication skills with confidence following up across teams.
• High attention to detail ownership and the ability to escalate issues appropriately.
• Comfort working with dashboards spreadsheets operational data and recurring leadership reports.
• Practical familiarity with generative AI tools and an interest in applying AI responsibly to business workflows.
• Ability to work independently in a fast-paced cross-functional environment.
• Fluent English speaking and writing skills.

Preferred Experience

• Smartsheet Jira Confluence Microsoft Excel Power BI or comparable tools.
• AI-assisted workflows reporting automation dashboards or process-improvement projects.
• APIs SQL Python and automation tools.
• Agile practices PMO operations Customer Success SaaS operations or technology delivery.
• Preparing status reports presentations or meeting materials for management.

Responsibilities:

• Review and maintain open customer projects Jira tasks and defects action items risks dependencies milestones owners deadlines and next steps in Smartsheet and related systems.
• Follow up with Customer Success Managers Operations Engineering Product DevOps SRE and other owners to obtain updates and drive timely completion of commitments.
• Identify overdue blocked missing or at-risk items; validate the facts; and escalate them to the appropriate owner or leader.
• Support the Director of Customer Success with day-to-day operational coordination prioritization recurring reviews meeting preparation and ad hoc reporting.
• Maintain dashboards and prepare weekly and monthly leadership reporting covering customer status and health project progress deployments engineering activity open work risks SLA performance and team workload.
• Coordinate and track customer pilots deployments production releases hotfixes upgrades and rollout activities in partnership with the responsible delivery and operations teams.
• Prepare meeting agendas capture decisions and action items distribute clear summaries and maintain follow-up through completion.
• Maintain Confluence documentation standard operating procedures project records operational playbooks and reusable reporting templates.
• Use AI and automation tools to consolidate data summarize project activity flag overdue work or emerging risks generate status reports and reduce repetitive administrative effort.
• Build test document and maintain lightweight automations and workflows with appropriate human review data-quality checks and security controls.
• Analyze project and operational trends to identify gaps in ownership communication data quality or execution and recommend process improvements.
• Provide secondary project-coordination and reporting support to the Operations Manager when assigned while maintaining Customer Success as the primary focus.

About the Company:

Toshiba Global Commerce Solutions Inc. is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customersthe retail industry and becoming a more responsible company as we help create a brighter future.