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Project Leader — IT Service Management Specialist INTERMEDIATE
Job Location:
Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Hello Associates
***Greetings from My3Tech***
Position: Project Leader - IT Service Management Specialist INTERMEDIATE
Location: Boca Raton FL 33434 (Onsite)
Duration: 12 Months
Job Description:
Required Skillset:
IT Change Management: Proven experience in planning coordinating and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment change evaluation and post-implementation review processes.
IT Incident Management: Experience in incident detection prioritization and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
IT Problem Management: In-depth knowledge of problem analysis root cause identification and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.
Certifications and Qualifications:
ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate evidencing a thorough understanding of IT service management principles and terminology.
Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change Incident and Problem Management workflows. Demonstrated ability to leverage ServiceNows capabilities for process automation reporting and integration with other IT service management tools.
