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Project Lead Intermediate (ITSM Specialist)
Job Location:
Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 June 2026 (30+ days ago)
Posted:
Application Deadline:
30 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Project Lead Intermediate (ITSM Specialist)
Location: Boca Raton FL(On-Site )
Job Type: Contract W2
Required Skillset
IT Change Management: Proven experience in planning coordinating and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment change evaluation and post-implementation review processes.
IT Incident Management: Experience in incident detection prioritization and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
IT Problem Management: In-depth knowledge of problem analysis root cause identification and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.
Certifications and Qualifications
Candidate must hold a current ITIL Foundations or advanced active certification. And ServiceNow Certification
Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change Incident and Problem Management workflows. Demonstrated ability to leverage ServiceNows capabilities for process automation reporting and integration with other IT service management tools.
Education
Bachelors degree in Computer Science Information Systems Business Administration or other related field or equivalent work experience.
Experience
A minimum of 10 years experience is required.
