Project Coordinator- (Remote- US or Hybrid- Toronto)

Our mission is to create easy-to-use software to help local governments plan budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning budgeting and financial reporting suite that enables local governments to plan build and present their financials more efficiently and effectively. Were a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1700 towns cities school districts and other local agencies who are part of the ClearGov community and were adding more every day. Weve been named to the GovTech 100 for eight years running. ClearGov also earned a place on the Inc. 5000 list of Americas Fastest Growing Companies for five consecutive years:and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive productive company culture. We believe in a work-hard/play-hard environment and every day we strive to get better at our work all while being considerate trustworthy and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic consistent and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm excitement and empowerment to the team.
• Be Better: We constantly ask ourselves How can we do this better because we know that our families colleagues investors and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance laughter and enjoying every moment fuel the soul.
  

We are seeking a detail-oriented and proactive Project Coordinator to bridge the gap between Sales and Implementation. This role is critical in ensuring a smooth and informed transition from contract signing to project kickoff as well as maintaining engagement with clients who delay implementation for extended periods.

This role will also own the new client setup process which includes enabling subscriptions in our back office creating data tickets for our Data Onboarding team and updating Sales and Client Success platforms.

• Attend final sales calls with the Sales team and clients to capture key implementation details requirements and expectations where applicable
• Document and relay relevant implementation information to internal stakeholders (e.g. Client Success Leadership Implementation Managers and Solutions Advisors)
• Serve as the primary point of contact for clients in the post-sale pre-implementation phase building trust and maintaining momentum
• Proactively engage clients delaying implementation - from personalized outreach through formal at-risk workflows - using calls emails and tailored communication plans to re-engage them and keep progress on track.
• Gather and validate pre-implementation documentation to ensure a smooth onboarding process.
• Create and manage a preimplementation RAID log as applicable and draft the implementation project kickoff deck.
• Enable client readiness by tracking progress on their prioritized modules so theyre positioned to hit target go-live date; escalate stalled accounts per the established process to keep leadership informed of pre-onboarding health.
• Maintain accurate project data and status notes in established systems to support reporting capacity planning and portfolio metrics.
• Collaborate with Sales and Client Success teams to ensure client information is accurate and up to date across shared systems.
• Own client setup activities in Professional Services tools including enabling subscriptions in our internal systems submitting data tickets to the Data Onboarding Team and updating client records in our CSP (Client Success Platform) systems and Project Management tool.
• Coordinate the scheduling of follow-up meetings training sessions or transition calls.
• Maintain detailed records of client touchpoints timelines and potential risks in CSP (Client Success Platform) and project tracking systems.
• Support data quality with respect to accuracy and completeness in the project management system through ongoing maintenance and audit as required.

• 2 years of experience in client-facing roles such as Sales Support Customer Success or Project Coordination
• Excellent communication and interpersonal skills with a strong ability to build rapport and maintain long-term client relationships
• Highly organized with strong attention to detail and the ability to manage multiple clients and timelines simultaneously
• Familiarity in project and CSP systems (e.g. ChurnZero RocketLane Salesforce JIRA)
• Ability to work cross-functionally and adapt to evolving client needs and internal priorities
• Comfortable making outbound calls to re-engage clients.
• Comfortable reviewing and validating client data files (e.g. Excel CSV) for completeness prior to onboarding handoff.
• Ability to manage outreach efforts across multiple clients with limited supervision

• Self-motivated and accountable - you own outcomes not just tasks.
• A clear confident communicator who can translate complexity into simple narratives for clients and executives alike.
• Proactive operator with an understanding of the value of a positive client experience and the downstream impact of delays.
• A natural problem-solver who digs into root causes rather than treating symptoms.
• Someone who brings structure and calm to ambiguity and energizes teams around shared goals.
• A continuous improvement mentality with an eye for opportunity and motivation to support change.
• Collaborative by default with a genuine interest in helping others succeed.
• A sense of humor and a healthy perspective - you take the work seriously but not yourself.

• Flexible hybrid work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced fun and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

• Competitive Salary
• Quality Medical Dental and Vision Insurance Plans
• Life Insurance
• RRSP Plan (Canada)/01k Plan (United States)
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday Dimming of the Lights (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

ClearGov is an equal opportunity employer committed to building a diverse inclusive and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race color ancestry ethnicity nationality or national origin citizenship sex sexual orientation gender identity or expression religion or creed age disability genetic information pregnancy childbirth or related medical conditions marital or family status veteran or military status Indigenous status record of offenses (where legally protected) or any other characteristic protected by applicable federal state provincial or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process please let us know.

At ClearGov we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.