Project Coordinator
Job Summary
- Passionate about Building Performance
- Pride in Work
- Continuous Self-Improvement
- Growth-Oriented
- Can-Do Attitude
- Team-Focused
- Complete projects within the targeted gross margin and allocated time. Monitor monthly production numbers consistently discussing them with management.
- Respond to all client questions and concerns in a timely professional manner.
- Conduct or coordinate pre-project inspection of the job site.
- Address issues before they arise or escalate.
- Clarify job scope and customer contract with the sales team.
- Identify the resources needed to complete each project. Communicate with the Internal Production Coordinator to ensure ordering happens.
- Review finished projects with clients address any last concerns or punch list items and secure final payment in a timely manner.
- Complete and submit all project documentation.
- Implement new procedures and refine old procedures for increased efficiency.
- Serve as the first point of contact for clients or prospects.
- Ensure all client review materials are in place and completed.
- Introduce and promote products and services appropriate to client needs.
- Evaluate the customers point of view and suggest alternatives recommendations and solutions.
- Follow established policies practices and procedures and provide feedback for improvements.
- Collect payment from clients.
- Adhere to the department policies and procedures for client requests changes in project scope and real time project changes.
- 3 years of experience in project management construction management production coordination operations or a related field preferably within residential construction remodeling HVAC weatherization or home services.
- Experience managing multiple projects simultaneously while balancing competing priorities and deadlines.
- Experience working directly with customers throughout a construction or service project including resolving concerns and maintaining positive client relationships.
- Strong understanding of construction project workflows scheduling material coordination and subcontractor or field team communication.
- Superior verbal and written communication skills.
- A high degree of professionalism tact and the ability to influence others.
- Excellent conflict resolution skills with the ability to de-escalate difficult situations and resolve client concerns positively.
- Demonstrated ability to prioritize diverse responsibilities while maintaining quality customer satisfaction and project timelines.
- Sound judgment with the ability to make independent decisions while collaborating effectively with teammates when needed.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Comfortable learning and utilizing new technology including project management software CRM systems scheduling platforms and Google Workspace/Microsoft Office.
- Valid drivers license with an acceptable driving record.
- Current forklift certification or the ability to obtain and maintain certification in accordance with company policy.
- Experience in residential energy efficiency weatherization HVAC insulation roofing windows or other home performance industries.
- Experience interpreting construction scopes of work change orders and project documentation.
- Familiarity with permitting processes and residential building practices.
- Experience with project management or construction management software.
- BPI OSHA 10/30 or other construction or safety certifications are a plus.
- Bilingual in English and Spanish with the ability to communicate effectively with both clients and field staff is highly preferred.
- 75% employer-covered medical vision & life insurance
- 401k with employer match
- 2 weeks paid vacation prorated after 90 days and replenished fully each January
- 6 paid holidays
- 5 paid sick days
- Company-paid industry-related training
Required Skills:
3 years of experience in project management construction management production coordination operations or a related field preferably within residential construction remodeling HVAC weatherization or home services. Experience managing multiple projects simultaneously while balancing competing priorities and deadlines. Experience working directly with customers throughout a construction or service project including resolving concerns and maintaining positive client relationships. Strong understanding of construction project workflows scheduling material coordination and subcontractor or field team communication. Superior verbal and written communication skills. A high degree of professionalism tact and the ability to influence others. Excellent conflict resolution skills with the ability to de-escalate difficult situations and resolve client concerns positively. Demonstrated ability to prioritize diverse responsibilities while maintaining quality customer satisfaction and project timelines. Sound judgment with the ability to make independent decisions while collaborating effectively with teammates when needed. Strong organizational skills with exceptional attention to detail and follow-through. Comfortable learning and utilizing new technology including project management software CRM systems scheduling platforms and Google Workspace/Microsoft Office. Valid drivers license with an acceptable driving record. Current forklift certification or the ability to obtain and maintain certification in accordance with company policy.